City Dogs 18th Street NW

I scheduled my dog for the pup touch up(bath, clip nails, brush/dry, clean ears) and had a subpar experience. I dropped my dog off at noon as instructed, at 230pm i received a call that the hot water was not working and had not been working since 1130am. I wish someone had told me before dropping my dog off. I was told to come pick up my dog and I could come back the next day at 10am. I called to confirm the water was working and could not get a clear answer. I brought my dog back and was informed i could pick him up at 1145am. Great, except when i picked him up he has been bathed but his nails had not been clipped(i did not realize this until i got home) which was the main reason I brought him in. Essentially i paid $55 for a lukewarm bath. I should not have to bring my dog multiple times for a simple service. The front desk workers are nice but clearly an unorganized establishment. I would not go back.

This is the longest I have ever had to wait for dog grooming. I dropped off at 10:30am and they were not done until 3:30pm. They operate like petsmart. A conveyor belt of dogs. First and last time I will be here. My poor dog had to pee so bad after being in there for 5 hours. No pee break? really?! how would you like it if I told you to hold yourself for 5 hours? He also developed diarrhea from the stress. Couldn't really continue with my plans for the day because I had to wait around for the last hour and a half. -They charge a credit card processing fee. - for no personal service and the long wait, there is no way I would pay $150 again. - Petsmart only charges $90 for a deshedding bath . - Having the dogs waiting around for hours is not good and I would not do it again.

I love this place for daycare, boarding, and grooming. When I drop my dog off, he runs right in, excited to see the staff. It’s clear how much he enjoys being there, and I’m grateful that everyone working seems to care about him just as much as I do. GG does an amazing job with his grooming, and I especially appreciate that she offers hand stripping, which is hard to find. Even though grooming isn’t his favorite activity, he loves her, and I always feel confident knowing he’s happy and well cared for. Proton and I are so thankful for you all!

We love GG at City Dogs 18th St NW for grooming! She was recommended to me by our awesome trainer and she even came to my house initially to meet my pup. Within seconds of meeting GG, I could tell why our trainer loved her so much — she is incredibly kind, earnest, and direct and her love for dogs is so clearly evident. All of that was even before she groomed my dog! We’ve been going to GG at City Dogs for several months now and I could not be happier. We tried a number of different groomers in his first year before finding GG - some were fine, some were awful, but *none* compare to our GG. If you know what you want in a groom, GG listens and respects it. If you don’t (like me!), she is happy to help and advise based on her many years of experience and training. I love that she knows more about how my 20-month old Portuguese Water Dog should be cut than me! For instance, I had never considered keeping his eyelashes longer but it has made a huge difference! He can see through his fluff for so much longer between grooms this way. She also gives me tips on keeping him brushed and fresh between visits with her. GG has such a kind demeanor and my dog honestly loves her. She is patient with him when he gets anxious, gives him breaks when he needs them, and always keeps me in the loop throughout the day. My favorite GG quote, re: my dog (obviously) being spoiled — “I always say, if you can’t spoil them, you shouldn’t have them.” I could keep going but this is already too long. TL;DR: GG is amazing all around and I am so thankful to have found her. If you love your pup and are looking for a new groomer, don’t hesitate to book with GG!

My dog Georgie has been coming to daycare since she was just a puppy and we love City Dogs. After 7 years in the neighborhood, we are leaving DC and are sad to have to find a new groomer. GG is the best. She takes such great care of Georgie, gives the best cuts, and really cares about her.

Careless. Avoid this place, especially if you have smaller dogs. My dog’s last visit turned into nightmare. My dog was bitten here and had a resulting infection. No one on staff notified me of any incidents nor mentioned anything during pick up. My dog was acting slightly off when I picked him up, walking a little off and I noticed what looked like a small scrape on his behind. I cleaned it with soap and water and did not think much of it. I gave him a proper bath 2 days later and discovered a puncture wound underneath his fur, at this point, very swollen and red. I spent $1,000 in vet bills to clean the wound and in resulting antibiotics and anti-inflammation medications, on top of hearing him scream while he was getting medical care. While this was truly an awful experience, I would be less upset if someone had informed me of any accidents during his stay so we could get immediate medical care. I asked several times for video footage, and they kept saying they did not see anything abnormal, no accidents on video. Even then, they still did not show me any video footage whatsoever. If they are so attentive and really care to watch over your dogs, I still cannot fathom how this accident was not noticed at all or how anyone did not hear my dog yelping.

I've tried a few different dog groomers in DC, but ultimately, I love City Dogs! I have taken my anxious puppy there a few times and they always do a great job! I appreciate their patience, attention to detail, technique, and responsiveness. I cannot recommend their services enough!

My dog (and I) had a very unfortunate experience at City Dogs, when my dog went in for a deluxe groom. I had never been here before but wanted to give them a try because my other groomer is so far away in Potomac. Around 5 hours after I dropped him off, and they estimated it would take 4, someone called to inform me that my dog had been cut in the face and was bleeding a lot, his groom was finished and I could get him whenever. I rushed over to pick him up, and his nose was still bleeding when I arrived. I quickly and without thinking paid when they asked me to because I was in such shock from the size of the cut/stab, and we left. When I got home, I realized the haircut hadn’t been finished and my dog’s nails had not been trimmed. I called back asking for at least a partial refund because that wasn’t exactly fair, and they only refunded $20 after speaking to a manager. Meaning I still paid $100. The more I think about it, and the worse my dogs nose looks as it heals - an entire chunk of his nose is missing, the more I regret paying anything, and the more angry I am. I know that mistakes happen, but my dog is 4 years old and no groomer or myself have ever cut him, anywhere on his body, let alone stabbed him in the nose like this. I don’t even understand how this could have happened. And this has altered his nose forever. The vet said it will scar/never heal back to normal. I would not go back, and I would not recommend.

Can’t say enough good things about City Dogs! ❤️ It’s obvious that the staff truly care about the well-being of my doggos. They’re always helpful, friendly and accommodating. I have felt super confident leaving my dogs here from day one. I know my babies will be well cared for. 10/10

I bring my dog, Ruthie, to City Dogs for daycare and she absolutely loves it. She's usually shy when she first meets people, but took to the staff right away and all of them greet her whenever she comes in. Every time we pull up, she starts barking in the car and darts through the door as soon as I open it. They're also very flexible with dropping off whenever. Adore Elmer's report cards, too!