City Dogs 18th Street NW

I scheduled my dog for the pup touch up(bath, clip nails, brush/dry, clean ears) and had a subpar experience. I dropped my dog off at noon as instructed, at 230pm i received a call that the hot water was not working and had not been working since 1130am. I wish someone had told me before dropping my dog off. I was told to come pick up my dog and I could come back the next day at 10am. I called to confirm the water was working and could not get a clear answer. I brought my dog back and was informed i could pick him up at 1145am. Great, except when i picked him up he has been bathed but his nails had not been clipped(i did not realize this until i got home) which was the main reason I brought him in. Essentially i paid $55 for a lukewarm bath. I should not have to bring my dog multiple times for a simple service. The front desk workers are nice but clearly an unorganized establishment. I would not go back.

This is the longest I have ever had to wait for dog grooming. I dropped off at 10:30am and they were not done until 3:30pm. They operate like petsmart. A conveyor belt of dogs. First and last time I will be here. My poor dog had to pee so bad after being in there for 5 hours. No pee break? really?! how would you like it if I told you to hold yourself for 5 hours? He also developed diarrhea from the stress. Couldn't really continue with my plans for the day because I had to wait around for the last hour and a half. -They charge a credit card processing fee. - for no personal service and the long wait, there is no way I would pay $150 again. - Petsmart only charges $90 for a deshedding bath . - Having the dogs waiting around for hours is not good and I would not do it again.