Chuck's Auto Repair - Shoreline

I’ve been to a lot of auto shops over the years, but this one truly stands out. The team here is incredibly transparent. Steve and Ryan will walk you through everything they’re doing and never make you feel pressured or confused. I really appreciate how they take the time to explain the issues in a way that actually makes sense, whether you know cars or not. They’re also extremely thorough and detail-oriented, checking things I wouldn’t even think to ask about and making sure my car is genuinely safe and running well before I leave. You can tell they care about doing things the right way, not just the quick way. Overall, it’s rare to find an auto shop that is this honest, patient, and committed to quality work. I always leave feeling confident and taken care of. Highly recommend!

These guys have a real down-to-earth vibe and come off as honest and looking out for your best interest. But look behind the facade and you’ll discover some very slick salesmen with high margins to meet. Notice that they’ll rarely let you get out of their shop for under $2k, even if you’re just coming in for an oil change and have a car that’s up-to-date on service. After years of falling for their tricks I realized that they actually damaged my car because there was nothing wrong with it and then acted like they discovered a “new” sudden issue. After talking to other past clients of theirs, I found out this has happened to more than just myself. Beware of Chucks Auto.