Christensen Animal Hospital

AVOID AT ALL COSTS! While Dr. Moll came across as kind and caring when I met him, the behavior of his staff is inexcusable and cruel. On Wednesday, September 24th at 3pm, I went to pick up my standard poodle after his neuter and gastropexy surgery. I was brought into exam room #2 by a man from the front desk and told I’d be reunited with my dog shortly. As soon as the man walked into the back, I immediately heard a dog howling and crying. I was fairly certain it was mine. Moments later, I clearly heard a woman yell “shut up” at the dog, then yell again to other staff members: “someone shut him up.” Shortly after, I heard the same man who greeted me laughed and joked, “he’ll be gone in 10 minutes his owner is finally here” (I was told to pick him up at 3pm and I was 10 minutes early). The dog continued to cry and then the woman shouted my dog’s actual name while yelling at him again. At that point, I shouted through the wall, “Bring me my dog. I can hear him crying and I can hear you yelling at him.” I then opened the door to the front desk and told the woman there that I could hear the yelling and wanted my dog immediately. Her response? “We have a lot of dogs back there.” I told her I knew it was mine—but even if it wasn’t, no animal should ever be yelled at in a veterinary clinic, especially after a major surgery. When the nurse/vet assistant, Ron, finally came in, I immediately told him I had heard the woman yelling at my dog. His dismissive response was, “I have no idea who that was.” On my way out, I confronted the man who had first led me to the room. I told him I had heard everything: my dog crying, the woman yelling, and his own joking remark. His response? “I don’t know what you’re talking about.” So let me be clear: I raised this concern to three different staff members, and each one brushed it off, denied i, or covered for the behavior instead of acknowledging it was wrong and taking care of the issue. That tells me this is not an isolated incident—it’s a cultural and reoccuring problem. We are home now, and my dog continues to cry. He is clearly in pain and distressed—and knowing how the staff treated him behind closed doors makes this even more devastating. He was there for several hours and I can't imagine what he was going through or how he was treated when I wasn't there. My dog is a standard poodle who is used to being in crates and kennels alone—he regularly goes to grooming competitions, gets groomed at salons, and has been boarded with zero issues. This was not a matter of him being “difficult.” This was a matter of unprofessional, uncaring, and cruel staff. I would never trust Christensen Animal Hospital again. Their staff demonstrated not only a lack of compassion but also a willingness to cover for one another rather than protect the animals entrusted to them. If you love your pets, do not bring them here. Edit: make sure to read their reviews on yelp as well (avg 3 stars), believe the reviews and find another vet.

I drove 30 min from downtown to continue seeing Dr. Cohen for my pets! He is a caring and wonderful vet! He takes his time and truly cares for the pets he takes care of and I appreciate all that he has done and trust him completely. I will continue to take all my pets to him for as long as possible. Thank you! Toledo family