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Choice Auto Repair

  • Auto Repair Shop in Raleigh
  • Open now
  • 4.8
    (492)
Choice Auto Repair
Reviews
4.8 out of 5
(492 reviews)
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Gerry Viator
a month ago
Choice Auto Repair continues to deliver top-notch service every time I’m there. They just serviced my 2022 Bronco Wildtrak (tires, brakes/rotors, and maintenance), and the truck rides great. What really sets them apart is how they go above and beyond—they don’t rush the job, they pay attention to the details, and they take the time to thoroughly check everything over and make sure it’s done the right way. Great communication, quality work, and a shop you can genuinely trust. Highly recommend!
Dakota Wood
4 months ago
Choice Auto Repair has been an absolute lifesaver for my landscaping business. With multiple trucks on the road every day, any downtime can seriously interrupt our production, and that’s why I rely on Choice. Their team consistently diagnoses issues quickly, provides detailed photos and clear explanations, and delivers honest, accurate estimates every time. In an industry where it can be difficult to find trustworthy mechanics, Choice truly stands out. They’ve earned my confidence by never upselling unnecessary work and by always treating my equipment and my time with respect. Their professionalism, customer service, and quick turnaround have kept my business running smoothly. I recommend Choice Auto Repair to everyone I meet. If you want fair pricing, honest guidance, and repairs done right the first time, this is the place to go.
Tanyyii
a month ago
This One Will Be A Long One. However It's A MUST I Didn't Forget To Leave This Company A Review. To Try & Make A Long Story Short, They Were Overly A Blessing To Me. They Were The Last People On My List I Called (After Calling So Many Other Places & Getting Sooo Many Different Answers Of What Ifs About My Car Trouble.) Came To Them & Got A Diagnostic Done & Received A Loaner (Thankfully So I Could Still Make It To Work & Back 🙌🏾!) But I Ended Up Needing New Spark Plugs & Coils. I Couldn't Afford The Work At This Time Due To The Lost Of My Grandfather. (Just A Month Ago & He Didn't Have Life Insurance. So It Has Been A Strain On Finances.) However After Going Back & Fourth Between Every Option They Could Offer Me. Things Still Just Wasn't Possible Financially. Well, Today They Texted Me & Told Me They Had Found A Used Coil Part & Put In On My Car Free Of Charge. (To Buy Me A Little Time & Get My Car Back On The Road For Now.) & When I Say I Cried? I Genuinely Did. Because These People Didn't Know Me. This Was My First Time Here & They Darn Sho Didn't Owe Me A Thing At All. I'll NEVER Forget What You'll Did Today & How I Was Treated 🙏🏾. God Bless! & I Don't Know Who Does The Hiring, But EVERYONE In That Building Today? I Hope Stays For A Lifetime. Every. Single. Person. Had Compassion, Understanding, Informative, Helpful & Ever So Kind. Thank You'll. I'll NEVER Forget This. I Pray This Business Is Blessed 100 Fold. Thank You!
Zachary Keisler
Edited a month ago
making the appointment was a breeze. Was told what was needed and how much it would cost. Work was done quick and to the schedule I was given. Price was good and nothing was added without my approval. Choice will be my new mechanic shop from now on. Would recommend Choice Auto Repair to anyone.
Mitch Wilson
4 months ago
choice did major engine repair on my car. After 2 weeks we had an issue with a part they did not repair. They called and said they feel the tab on my starter may have been compromised during the process done 2 weeks ago. They replaced part at no charge Choice did major engine repair on my car. After 2 weeks, we had an issue with a part they did not repair. They called and said they felt the tab on my starter may have been compromised during the process done 2 weeks ago. They replaced the part at no charge. This is the second time I have taken a car here and came away very happy
Ben Cox
5 months ago
Great customer service from the front end! Was my first time taking my used truck anywhere to be looked at. I was helped by Travis (very friendly, charismatic, and helpful), he made setting up what needed to be looked at and drop off very smooth. Later on, helped inform me of some bigger issues with the truck and was given honest and helpful feedback like he was helping out a relative. Would definitely come back for other repair services.
Scott Kobida
2 months ago
I absolutely recommend Choice Auto Repair. Here are two examples of why I think they’re an automotive repair company you can feel good about using for all your needs. Community and Care: I first became aware of the repair shop and the owner – Alton, through the local Z-Car Club (Datsun/Nissan car club). He donated two services to the Z-Car Club’s raffle at their annual car show to help raise money for a non-profit that utilizes horses to help people with various disabilities - a version of animal therapy. I was lucky enough to win one of those services which was a front-to-back evaluation of my 1973 Datsun 240Z. Alton spent a few days thoroughly going over it, especially the areas I asked him to look at. When he was done, he brought me in while it was still on the lift and not only walked me through all the areas he thought needed attention, characterizing them in an “immediate,” “soon,” or “when convenient” sort of way, but also answered many more questions I had. We spent probably a good hour going over a bunch of little items, discussing things that had nothing to do with any repairs I needed. He definitely treated me as if he had nothing else to do that day, and I really appreciated it. His shop was busy, so I’m confident he had plenty of work waiting for him. Now, he did get some work from me, so it was a good investment on his part, but we only tackled about 30% of the repairs he identified. I was thoroughly satisfied with all of his repairs. The car ran significantly better after he and his team worked on it. They even got the original air conditioner to work well. Above-and-Beyond Service: The second example shows the kind of customer service Alton and his crew invest in their business. I hesitate to use this example, because I’m sure he can’t sustain a business doing this every week, but he did it for me and it’s worth sharing. My family was moving from NC to Ohio. We were packing up the house, had loaded the last of the 3 PODS, and I was preparing my Datsun to be shipped to our new home. While I was repositioning my car, it just died. I couldn’t get it started, no matter what I tried. I called Alton to see what he thought, even though none of his repairs touched the fuel system. I had rebuilt the mechanical fuel pump to stop a small leak months before he did any work on the car, but that was it. During multiple phone calls, he gave me a number of things to check on the car, to include checking the rebuilt mechanical pump and installing a new electric fuel pump. After taking a lot of time to talk me through about all the things a non-mechanic (me) can accomplish, and now with less than a day before we pulled away, he made a house call! He showed up, and spent a couple of hours under my car. Ultimately, he identified faulty electrical contacts for the electric fuel pump somewhere under the dash. (What do you expect with a 50+ year old car?) Alton had her purring again! Every time I drive my Datsun here in Ohio, I think about the fantastic work and service Alton and his crew has provided, because the car runs so well. If I find a shop here with even half the dedication and service that I found with Alton and his team at Choice Auto Repair, I’ll be ecstatic.
Jami Chase
2 months ago
Got a flat tire on the way back home, stopped here for them to patch it. Unfortunately, they didn’t have the tire we needed. They were so kind to help us fix up our old one and get us on the road to where we can get a new tire. More specifically, we didn’t catch his name, but he was an older gentleman with a white beard and white hair! Definitely great customer service.
Josh Swindell
3 months ago
Choice has been taking care of our family’s vehicles for a few years now. Always communicative and efficient. I like their inspection portal they send to show all diagnostic tests to determine what maintenance each car needs and what we just need to keep an eye on.
Cris C
5 months ago
I took my SUV to choice for an oil change. I had an 8am appointment. I waited 2 hours before they came back to me saying that I had an oil leak. I had the car for one year and never saw any oil stains on the ground. Two months before taking my vehicle to Choice I had my oil changed at another location they did not detect any oil leaks. If I could give Choice lower than 1 star I would definitely do it. DO NOT TRUST THIS PLACE WITH YOUR VEHICLE
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