Cherished Hearts Cremations

Two weeks ago my brothers beautiful Labradors - Storm, and her daughter Nala, escaped from the garden and disappeared. Nala returned after about 2 hours but Storm was missing for 4 days. We were frantic, and spent many hours searching and on the phone trying to track her down - Nala was terribly distressed too. Finally, on the afternoon of day 4 I spoke to someone at the Highways Agency and they were able to inform me that Storm had been run over and killed on the M25, about 2 miles from home on the night they disappeared. There followed immense grief, my brother and his children were devastated. I then set out to track down Storm's body. Eventually, on Tuesday, I discovered that her body had been taken to a Highways Agency depot in New Denham. I found Cherished Hearts that afternoon and will always be grateful I did. Chris and team arranged to collect Storms' body the following day, and she was cremated on Friday. The kind, gentle and helpful service we have received from CHC is really outstanding, and helped to make a particularly difficult time a little less awful. It was so comforting to know that her little body was treated with respect on her last journey. Yesterday my brother and his son collected Storms ashes in lovely scatter tubes, half of which will be scattered by us all in a little ceremony at the local lake she loved to jump in, and the other half will be kept at home in a beautiful box engraved with her photo. Huge thanks to the whole team at CHC, you are real angels in disguise.

We recently experienced the sudden loss of our dog, and as first-time dog owners, we were unsure how to handle the practical and emotional side of the situation. Cherished Hearts stood out as the only service that offered both clear information and genuine compassion at a very difficult moment. They guided us through the cremation process with patience, treated our pet with dignity, and respected our wish to accompany her. They also understood how important it was for us to do everything the same day and collect the ashes and stayed beyond working hours to make that possible. Despite the rushed circumstances and only two of us attending, we never felt alone — we were checked on regularly, offered support, and given time to process everything. The farewell room is a warm, peaceful space filled with flowers and beautiful stained glass. It creates a comforting atmosphere and makes you feel that your pet is being honoured with love and importance. Although losing a pet is heartbreaking, Cherished Hearts helped make the day more bearable. Chris and Wojtek went above and beyond with kindness and professionalism, and we are grateful for the care they showed throughout. Beata & Sara

really appreciate that little room which is quiet and peaceful, allowing us to calmly say goodbye to our beloved dog. Highly recommended, thank you Chris & Chris.

Thank you so much to Chris and Cherished Hearts for their fast, efficient and caring service. My husky passed away at 3am in the morning and by the time I was able to call them I hadn’t slept and was unable to drive. Chris and his team were prompt to answer and came to collect my dog, cremate her and bring her ashes back in the same evening. His team were kind and understanding and the whole process was made easy. They have a selection of urns and will even take paw prints for your pets. Thank you again so much for making what was a horrendous event a little easy for us.

Very helpful, patient, and understanding. Chris at Cherished Hearts helped me through the tough process of cremating my precious cat. As well as a beautiful urn, they sent me inked pawprints for each of my cat’s paws, as well as a fur clipping. They went above and beyond with their service, and I fully recommend trusting Cherished Hearts with your pet.

Our cat passed away suddenly a few days before Christmas this year. Chris and Chris were fabulous and we were able to collect our cats ashes the following day. We know what we are doing with humans when they pass away, there’s a process with various options. However, when it comes to our animal family, it can be quite tricky to navigate. We would like to thank you both for providing a service that allows dignity.

After our chihuahua passed away suddenly in September we wanted her cremated quickly as we couldn’t bear the thought of her little body waiting at a vet amongst others. I found Cherished Hearts and called them, they were so understanding and kind, she was cremated the following morning and we picked her ashes up that same afternoon. I highly recommend Cherished Hearts and would definitely use them again.

Cherished Heart Cremations is one of the most gentle and wonderful way to say goodbye to your loved pet. The setting is tranquil and they really help you say goodbye in the most wonderful way possible.

Every pet owner dreads the day they need to say good bye to their pet but, sadly, it is something we all have to deal with. When that day comes, you 1000% want to have the team at Cherished Hearts Cremations on your side. I had to deal with a terrible cancer diagnosis on my beloved Bruno for the past year and a bit, and with that came a horrific scare at the end of June when I thought I’d be saying good bye to him. After speaking with my vet to make arrangements and asking him about cremation, he mentioned they didn’t handled them themselves but were partnered with Dignity Pet Crematorium. After reading wonderful reviews, I called them to let them know I had arranged with my vet to come on the next Thursday at 2pm home and see whether they could collect. Their answer? “Sure, we’d be able to collect on Friday morning” I was struck with shock because I could not phantom anyone expecting me to have my dead dog’s body for over 12h at home (especially with a toddler) and, in tears I voiced that concern. Their response was probably worse, as they suggested “I handed Bruno to the vet and they could collect from the practice on Friday”. Their excuse for not collecting on Thursday is that “going after 2pm would be too late for them” You can imagine my hysterics, and while drowning in tears and hyperventilating, I ruffled through Google and found the LITERAL ANGELS at Cherished Hearts Cremations. I spoke to Chris (I’ll call him Chris #1, as there are two Chris’s) and after explaining my situation and also what I had just gone through, he said they could of course collect Bruno on the day and also, any other day and time for that matter. They did say it would be difficult should it be a middle of the night situation, but anything else they could accommodate. I was lucky that was only a scare and that I managed to have a few more months with Bruno. Last week, I could put Chris #1’s words to test as I called him Thursday around 5:30pm to tell him I was thinking of doing it that evening, and asking him whether he would be able to collect Bruno. I could hear him discussing this with Chris #2 and, immediately, he said “Yes, we will do it” I didn’t end up doing it that Thursday, but the next Friday morning it was evident I was saying good bye. I called him again with the plan and he of course said they would be en route and gave me an ETA for collection. Not only were Chris #1 and #2 on time and gave me a good 1h to share with my boy, but they were completely empathetic and respectful with the process. They put Bruno in a beautiful bag and took him to the crematorium. My family and I were to follow to say a last good bye in a sort of “memorial” service (between us) I never expected to want to take a photo of my dog after passing, but the place Chris #1 and #2 have to say good bye to your pet is so BEAUTIFUL I couldn’t help but to do so. It encapsulates the dignity and respect that such a moment warrants, and transmits the love you can tell both Chris’s have for animals. When asking Chris about how long they’ve been at this and the why, you can tell this is pure vocation. It shows that they know what this moment means and that pets are more than just animals, they are family members. Chris even gave us a lift to the train station so we could return home faster. As another review said, this felt more like a lifelong friend helping you through the toughest of times. To both Chrises: I can never thank you enough for how you helped in what is, hands down, one of the most awful moments of my life. And to anyone reading this review and going through this: don’t think twice about choosing them to say good bye to your pet. These are the people you want by your side when everything is falling apart.

Thank you so much to Chris who arrived to collect our beautiful husky Foxy. The service offered by this company is amazing and the staff were so kind . Within less than 24 hours Foxy was back home with us. This so helped with our grieving process and helped us come to terms with our loss. I cannot recommend this company enough .