I loved going to Chela’s.!’ One of the few Senegalese Braiding around..She is very personable and professional.. It’s an environment that I prefer when spending time getting this Great Service..! ’The Best Quality Self-Care Day I’ve had in a long time.. (was about 4-5 hours to complete)👍🏾👍🏾👍🏾 Thank you Team Chela!! I Love My Hair!!

I contacted Chela African Hair Braiding at noon to inquire about a same-day appointment, and to my surprise, they were able to schedule me for 5:00 PM. I was incredibly grateful for their flexibility, especially since I had waited until the last minute to book. The shop was impeccably clean and aesthetically pleasing, creating a welcoming atmosphere. The Braider displayed exceptional professionalism, skill, and efficiency, completing the process with impressive speed while accommodating my specific requests for my daughter without hesitation. By 8:15 PM, we were on our way home, completely satisfied with the experience. Thank you, Chela African Hair Braiding, for your outstanding service and for accommodating us on such short notice. Your professionalism and expertise are truly appreciated!

Had a lady cancel on me last minute and I was able to reach out to Chela to get me in and I’m glad I did. The customer service was impeccable and she took me on the same day! Thank you Layla for braiding my hair to perfection! I am in love with my braids. Didn’t take long, feel like I was there only for 4 hours. Definitely will be back again! ♥️

Wow! Every time I come to Chealas hair braiding her girls never disappoint! They do amazing work. The first time I came I got Senegalese twists and they looked fabulous. Today I got the kinky twists and the girls did amazing. I’m I definitely a repeat customer. I would highly recommend. Best braiding experience in Nashville.

They did an absolutely flawless job in under 2 hours, super professional ladies there, they allowed me to walk in and purchase my bundles from them directly. I’m from Vancouver where it is difficult to find salons that do black girl hair like mine. If you want to get done right, come here. Super neat and clean as well. I was so relaxed I nearly fell asleep in my chair. This an incredible establishment and I will come visit whenever I’m in town.

I didn’t know the salon existed until I heard the advertisement on 92Q. I have been searching for a stylist for quite some time and am truly happy to find one who take walk-ins and next day appointments. I communicated with Chela telling her exactly what I wanted, sent her photos of a previous style, and during my visit I received what I wanted and paid for. She even came over several times to check that the stylist was keeping with the style. I am very happy with my small Senegalese twist and yes it took hours but I scheduled for the day and knew it would take time. I gladly paid full asking price for my style and gave a tip. My only regret is that I didn’t know about the salon earlier when taking vacation out of the country and wanting to protect my hair. The couple of stylist I did find I had to schedule at least 2 or more weeks out and pay a deposit. Not everyone is going to be happy with every service they receive. Like anything else you have to keep searching until you find what you want. Finding a good stylist is the same. Therefore, your search may take longer depending on what you want or need. I don’t tend to publicly complain if I didn’t do my research and just take it as a lost. Chela thank you.

Chela and her staff are phenomenal. I love my hair. I had an appointment for Dec. 24th but needed my hair done before then. Chela got me in 9 days before my appointment. Not to mention, it only took about 2 or 3 hours for my twist. When I got home, my husband said, “You need to keep going to her, if they are going to have your hair looking that good and get you out that fast!” 🤣🤣🤣KMSL! I love it!! Thank You Chela & Staff, yall are AMAZING! 🩷 Your service & professionalism are exceptional!!

We seem to have lost the art of providing excellent service and caring for customers. Too often, the focus is on profits rather than people, forgetting that it’s the people who sustain the business. I visited Chela’s Hair Braiding for the first time recently. Before my appointment, I exchanged several text messages with Chela about my desired style: Senegalese twists. I made it clear that I do not like small twists. On the day of my appointment, I arrived on time, but the store was not open. Once Chela arrived, I reiterated that I didn’t want small twists and showed her a photo of the desired size. I also brought my own hair, which typically results in a discount at other salons. However, Chela informed me that the price would remain the same, so I opted to use her hair since it was included in the cost. When the stylist started, the twists were far smaller than I had requested. I pointed this out to Chela, who asked the stylist to make them bigger. Even then, the size wasn’t what I had asked for. Unfortunately, Chela’s attitude was so dismissive and unkind that I felt uncomfortable bringing it up repeatedly—especially since the stylist did not speak English. I was unhappy with the finished product and expressed this to Chela. Instead of offering an apology, a discount, or any solution to address my dissatisfaction, she responded with a negative attitude, speaking to me as if I was inconveniencing her. At one point, she rolled her eyes and turned away. This experience ensured I will not be returning. Chela missed an opportunity to create a positive impression that could have turned me into a loyal customer and advocate for her business. Sadly, her focus on maintaining the quoted price overshadowed the importance of providing a respectful and satisfying customer experience.

DO NOT BOOK! Owner Chela scheduled me a same day apt at 2pm for stitch braids for $150, the lady doing the braids however ( completely not her fault, she was in the hospital apparently being seen for pain and the owner scheduled her anyway assuming she would be discharged and ready to work hours later ? lol ) didn’t show up until 4:30 and didn’t start my hair until 4:40. I asked Chela if a discount was available for having to wait over TWO HOURS past my appointment time she said no. Terrible customer service . I understand things happen but as a business owner I do believe you should be realistic and compensate when things like this take place. “ sorry for the delay baby “ won’t suffice when you are dealing with someone’s time. Blessings.

Maria was the sweetest and hooked up my cornrows! Exactly what I wanted! Salon is so clean and nice. CHELA assures a perfect vibe and professional experience! I WILL BE BACK!!