Chapman Emergency Dental Care

I had a great experience at the Chapman Clinic. I had been dealing with significant tooth pain for about a month, thinking it might be related to a previous wisdom tooth removal. We contacted several oral surgeons, but everyone was fully booked, which was extremely frustrating while being in that much pain. We found that Chapman Clinic accepts emergency visits, which felt like our last hope because I knew I couldn’t go another week without finding out what was actually causing the pain. It turned out the issue was a previously retreated tooth, which surprised us. They diagnosed it quickly and were able to help right away. The doctor performed a very thorough cold test on each tooth to make sure he identified the exact tooth causing the problem before recommending a root canal. I really appreciated that level of care because it ensured the correct tooth would be treated. He was patient, easy to talk to, and made me feel relaxed during the visit. The staff was also incredibly kind, professional, and welcoming. Even though the clinic is almost an hour away from me, I would absolutely return if I ever need another root canal. Clinics like this truly deserve far more recognition. The level of care, honesty, and professionalism here is rare, and I genuinely believe more people should know about this place. If you are dealing with dental pain and need someone you can trust, this clinic is truly outstanding and deserves every bit of praise it can get.

Chapman Dental had been my dentist for several years, but between my husband passing, COVID and cancer, time got away from me between cleanings. I called to schedule a cleaning and learned they were now an emergency dentist now, but not to worry, they would take care of me. I arrived in time for my appointment and was seated in the chair, after first paying a $200 consultation fee to be applied to my visit. Dr. Chapman came in and sat down. He told me how great his business was doing since he moved to emergency care. After about 15 minutes, he looked inside my mouth with a mirror for less than a minute. He said I needed X-rays, and once they were completed he'd be back. A full set of Xrays (18) were taken. By 2pm, a full hour had passed and I needed to go. The tech asked if I would please wait another 5 minutes and another dentist came in to look at the Xrays. After 5 minutes I left and scheduled another appointment for the following week. I was told I had a balance if $20, but it would be applied to my next visit. Later that day I got a phone call stating I needed a deep cleaning at a cost of over $350 per quadrant and they would do 2 quadrant at a time. Since I am not able to do that at this time I canceled my appointment. I was reminded that I still owed $20. My plan was to drive out the following week and pay them in cash, but before I could I received an invoice for $140. Not the $20 I was told twice that I still owed. The additional $120 was for a comprehensive dental exam by the second dentist who NEVER LOOKED IN MY MOUTH. I sent a check for the $20 and a letter ox explanation. Today I got a call telling me I walked out without paying for the comprehensive dental exam and if I didn't pay they would turn me over to a collections agency. If you have an emergency, be prepared to pay because they seem to think they can charge for anything they want, including services that never took place. And now they are accusing me of skipping out and not paying my bill at the time of service. They are now slandering my reputation, accusing me of "pushing past the front desk", when I actually stopped to make an additional appointment because I couldn't stay longer due to a previous plan. I always liked these folks, but something major has changed. The Comprehensive Dental Exam they are trying to charge me for, never took place. I looked at the ADA definition of a comprehensive dental exam, and it was never performed.