Cayo Dental Hospital

Amazing facility with zero care for punctuality. Informed about my tight timeline at the time of booking and also at the follow up call. For 20 mins I was told the “Dr is in the building” eventually, requested a refund which they happily obliged. Friendly staff and did what was within their power but appeared to have been let down by Dr.

The worst Dental i have ever visited. I visited this place for my Father's Implant treatment. During payment and discussion at the counter, Sanjeewa said that they will complete the rest of the steps of Implant within three months. Upon confirmation we paid the full amont and now almost 5 months they don't give appointment to continue the treatment. Even though i phoned them many times, they say that they will check and let us know but it seems nobody takes resposibility. Recently a lady spoke to us and said that the doctor has given a date which will be in April. Waste of time at Cayo. I recomend Dr. Dianas Dental Hospital for Dental needs in Kandy as i have visited their Hospital for a Root filling.

As someone who usually has a lot of anxiety about dental visits, Cayo Dental was a game-changer. The staff were incredibly understanding, patient, and made me feel comfortable right away. My Dental Implant was handled with great care and gentleness. I also felt completely safe, as the cleanliness and hygiene standards are visibly top-tier. The equipment looked modern and the environment was pristine. A truly professional and caring team. Thank you for a positive experience

I am extremely disappointed with the dental service I received from *Cayo Hospital – Kandy branch* . I had a porcelain fused metal crown fixed on *5th August 2023* , and I was clearly informed that this treatment comes with a 10-year warranty . However, within less than two years, the crown came off on its own. Unfortunately, while trying to wash it, it accidentally fell into the sink and was lost. When I informed the hospital, instead of taking responsibility, they asked me to bring the crown so they could inspect it, which was not possible since it was lost. I requested at least a discount or some consideration, given that this was still under warranty. Initially, they said they would inform me later, but after that they did not respond. When I followed up again, I was told that I have to pay the full amount again to get it redone. I consulted another qualified dental doctor regarding this issue. She mentioned that many of her patients have come with complaints about this place. After inspecting the area where the crown was fixed, she explained that the work appeared to have been done by an inexperienced practitioner, as such a procedure should not be done when there is a cavity. She also said that a crown with a 10-year warranty should last much longer, and warned that this kind of poor dental work carries serious health risks , including infection. Overall, this experience shows a lack of responsibility, poor workmanship, and very disappointing aftercare. I trusted this hospital based on their warranty and reputation, but unfortunately they did not stand by their promises or patient safety. I am sharing this so others can be aware and make an informed decision before seeking dental treatment here.

I had a very disappointing experience at Cayo Dental Kandy during a basic consultation and teeth cleaning appointment for my daughter. Prior to the visit, I clearly informed the clinic that we would require a claim form for the services provided, and I was assured in advance that this would not be an issue. However, after the teeth cleaning, several concerns arose. The practitioner who attended to my daughter (it was not clearly communicated whether she was a licensed dental surgeon) informed us that there was a cavity in one tooth and that a filling would be required. When we asked whether the procedure could be done at the same visit, we were asked to check with the front desk. The cashier then advised us that since this was a “young doctor,” it would be better to have the procedure done by a senior doctor, which appeared to be a suggestion primarily aimed at charging a higher fee rather than patient necessity. More concerning was the issue with documentation. When we requested the bill with the doctor’s signature and official seal for insurance claim purposes, we were provided only with a signature. Upon questioning the absence of a seal, we were informed that the practitioner did not have one. This raised serious concerns regarding whether the practitioner was SLMC-registered and authorized for private practice. We were then told that the seal of a senior doctor could be used, but since the senior doctor was not present that day, this was not possible. This resulted in a complete waste of time and money. As patients paying a considerable amount, we expect to be treated by properly qualified and registered professionals, not to be placed in situations where credentials and accountability are unclear. Additionally, even before booking the appointment, we requested basic details of the attending doctor (at least a surname), which the clinic was unable to provide. This lack of transparency seriously questions the credibility and professionalism of the establishment. Furthermore, in order to obtain the required claim form, we had to visit the clinic on a separate day, where a claim form was eventually provided with the signature and seal of a doctor who was clearly not the practitioner who performed the procedure. This further raises serious concerns regarding the clinic’s credibility, transparency, and professional accountability.

⭐⭐⭐⭐⭐ “I had a great experience at Cayo Dental. I went in for crown installation and started a teeth implant process, and the service was excellent. The team is very flexible, and I really appreciated the installment payment plans they offer, making the process much easier to manage. The staff were all friendly, professional, and made sure I was comfortable throughout my visits. Highly recommend Cayo Dental for anyone looking for top-quality dental care with flexible payment options.”

Awful service. We had two appointments and nothing was ever on time and it took forever. My filling came off within two weeks, and it took us 3 days just to get a hold of them again. Even after we finally got through, they said they'd check my file and call back, but they never called back. We had to keep following up. Even after all that, they told us we'd have to pay the full amount again for the filling, plus a consultation fee. When I went to a different dental hospital later, those doctors told me there wasn't even a mark where the filling was supposed to be, and even the cleaning they did for 10,000 rupees wasn't done right. Worst and disgusting

Clean and friendlies dental ever. I didn't expect this kind experience at all . Need to admit that,there is a delays of treatment durations and appointments , but in a good manner. Prices are very reasonable comparing to the service. Highly recommended ...

Today I went to Cayo Dental to get a tooth extracted, I am very happy with the excellent and friendly service they provide. The place is also very nice and clean. Even though I am in a wheelchair, they provided very good support. The little doctor angel spoke well, understood my problems and was very cooperative. Im very happy with service. Highly recommend ❤️

I once visited and got to know my ortho's next visit days. So to confirm my next visit I've been calling them for like 2 days straight to book an appointment.but no response also dropped a msg through WhatsApp, dileverd but no reply. Veryyy poor service