Cave Creek Septic Service

I am writing this review on behalf of my father who does not have a Yelp Account. It is distressing to me to see first hand how our seniors are taken advantage of and lied to. If you can’t complete a job because you’re too busy or you have something else to do then you should not take the money. This has affected our family. I can confirm I was sitting with him when he spoke with his office staff and Ed. On the phone on multiple occasions. And my son drove him to drop the deposit at Cave Creek Septic. My Dad’s review: I hate having to write a review for a small business, but my experience with Cave Creek Septic has been extremely disappointing and has caused months of stress and unnecessary hardship. In early August, Cave Creek Septic agreed to repair the septic system for our tenant located at 6015 E. Cave Creek Rd. (Leger Glass). During the second week of August, I paid a $12,000 cash deposit to begin the work. (Side note: my tenant has been using a Porta John since the end of July.) Since then, the only work they have completed is a camera snake to assess the damage and submitting two permit applications—both of which were filed months late. The first permit was not filed until October 15, and the second wasn’t filed until October 28, even though I was told weeks earlier that they were “waiting on permits.” (This information was confirmed on 11/20/2025 by the Town of Cave Creek at 2:30 pm.) At the end of September, I contacted Ed for a status update and he claimed he was waiting on the permits. That turned out to be untrue, as they hadn’t even been submitted yet. This kind of stalling, lack of communication, and dishonesty is an unacceptable business practice. Trying to get information was almost impossible. Cave Creek Septic rarely answers the phone, and I had to call repeatedly to get anyone to respond. After weeks of delays and empty promises, I decided to take my business elsewhere in the first week of November. On November 3, I requested a refund of my deposit, and they refused to return my money. I have since spoken with multiple reputable septic companies in Cave Creek. Every one of them told me that permits in the Town of Cave Creek usually come back within weeks—not months, which confirmed my suspicions that something was wrong. I am a disabled veteran with ALS, confined to a wheelchair, and traveling is extremely difficult for me. I rely on drivers to get anywhere, and it is not easy for me to make personal trips to resolve issues like this. I truly feel that Cave Creek Septic took advantage of my situation, and all I want is my money (12k) back for work that was never performed. I am filing an official complaint with the Arizona Registrar of Contractors so that no one else has to go through what I went through. I strongly recommend choosing another company.

Curtis and Landon were great. They helped me make a bad situation into a good one. They did a great job and were very patient with me too. Thanks guys

Josh was awesome! I had another outfit out here last year and very disappointing results. Josh took the time to explain the issue with our septic system and even took pictures, at that point I felt we can trust cave creek septic….thank you Josh😊

While we haven’t used Cave Creek Septic Service for septic needs yet, we had the chance to witness the kind of people they employ — and that speaks volumes. Three weeks ago, my husband was struck by a car while riding his bicycle. A Cave Creek Septic Service worker named Brad witnessed the other driver hit my husband and didn’t hesitate to stop and help. He stayed with my husband through the entire ordeal, offering comfort, support, and genuine human kindness until the police finished their report. Brad wasn’t just helpful — he was exceptional. Calm, attentive, and caring, he showed a level of integrity and compassion that reflects incredibly well on the company he works for. If this is the type of person they hire, I can only imagine the level of service they deliver professionally. In a world where service and character matter, Cave Creek Septic Service has proven they have both. When the time comes for septic services, we know exactly who we’ll be calling — and we’ll be recommending them to everyone we know in Cave Creek. Companies like this deserve our support.

Thank you to Josh! He was very polite and knowledgeable, answered all my questions with patience and kindness. I also liked that they were able to schedule me quickly, and Ed was very helpful and courteous with this. Pricing was reasonable for having tanks uncovered and pumped. Would definitely use again! 😊

Thank you Cave Creek Septic for saving me and my family from a back up nightmare! They were quick, polite and professional. Thank you Kurtis and Ed!

Use Cave Creek septic in mid March 2025. Call the office several times in June and July 2025 without a call back? Not sure if the company is still in business? Also sent emails? Has anybody else experienced this issue? Thxs

The crew was here on time, the technicians were polite and knowledgeable, and they fixed the problem quickly for the price quoted. No high pressure sales, just the facts regarding our septic system so we can make make plans for future upgrades. We would use them again and recommend them to our neighbors. Bear & Barb, Cave Creek AZ

Immediate response. Easy scheduling. Quick prompt service. These guys are the best!

Ed and Amanda provided great communication and prompt service. The service technician, Matt, was very knowledgeable, professional and friendly. Will definitely use them from now on and refer them to our friends.