Cave Creek Septic Service

Very professional crew found my septic tank right away. It was not located where we bought it was. We added two risers which will save us from having to dig up the tank again. The crew were experienced, knew exactly what they were doing and personable. Great job and very satisfied customer!

Cave Creek Septic is one of the best in the business. Ed and his team offer knowledge and service that far exceeds other companies that we have used for septic services. Our technician today was Josh and he was outstanding. Josh took the time to answer all of our questions. He was professional, offered excellent workmanship and left our property in great condition after a lot of digging in the yard. I highly recommend this company.

Josh and his crew did a great job with septic inspection. And pumping. He found the outlets right away and you could not even tell anyone was there when he finished. Left my yard looking great. Would definitely recommend him.

Chase and Landon were great! Very professional and knowledgeable and answered all my questions. Chase did a very thorough job pumping out our tank and Landon took care of installing our risers. They filled both holes back up so I didn't have to, cleaned up and left the place looking better than when they started. Thank you Cave Creek Septic! You guys are the best!

nearly instantaneous response to my service request.Texted And called confirmation the day prior to the appointment. Texted confirmation they were on their way. Showed up in a timely fashion, and on time! Landon was extremely professional. I was provided with very thorough Information, documentation, in complete opportunity to ask questions about what was explained.Excellent Service!! Would never hesitate to recommend Cave Creek Ssptic Services, Landon, and of course, Ed and Jodi. Thank you for making everything so incredibly easy for me!

I called in for routine maintenance and talked with Alyssa, she was able to get me on the schedule for the next day. There were a couple of delays early in the day which were communicated efficiently. Chase was our technician, he was friendly and professional and finished the job quickly. Excellent experience, would recommend.

Josh did a great job. He was extremely helpful. He graded the yard after the dig and it looks great!! Thanks Michael

These guys are terrific. Josh takes the time to explain what the issues are without any effort to sell something. He is very good. He has both installed and serviced for us.

I had a sewer backup at my house, so I called Cave Creek Septic. They came out and said my tank itself was fine, but after running a camera through the line, they told me there was a root growing into my septic line. I was quoted $3,500 to dig up the line, remove the root, and put salt around the pipe to prevent roots from coming back. Instead of paying $3,500 without seeing the problem myself, I hired a laborer to dig up the area they said was affected. The septic company said they had to do the job start to finish, but I wanted proof first. We dug up about 12 feet of pipe, and there was absolutely no root where they claimed it was. The pipe is not cracked, crushed, or compromised. That misdiagnosis caused me to spend extra money digging up my yard unnecessarily. Another strange thing: the plumber told me I could continue using my plumbing — showers, washer, toilets — just don’t flush toilet paper. That made no sense. It’s now been weeks, we’ve used everything normally, and the system has worked fine ever since. I also never saw the camera evidence they said they had. I was later told by the receptionist that the technician’s iPad died, so there were no photos or video to show me. After I uncovered the pipe and found no root, I called the company. The plumber, Curtis, said, “I guarantee there’s something there,” and then said he would replace the baffle (the T-shaped fitting at the tank connection). He also told me that if I didn’t replace the baffle, I would “have problems again in 7 years.” Not next week, not next month — seven years — which made no sense to me. When I spoke with the owner, I got yet another explanation. He said they were not replacing the baffle, only two 45-degree ABS fittings that he claimed were “compromised.” They are not. I offered to send photos, but the owner didn’t want to see them and told me to just cover everything back up because “everything is good.” I have now received four different diagnoses from the same company. In my experience, the owner was rude and unprofessional, and the plumber’s behavior felt very sketchy and inconsistent. Between the changing stories, the lack of proof, and the refusal to even look at photos of the exposed pipe, this whole situation left me with zero confidence in their honesty. Make sure the plumber’s iPad is “charged,” and that you get clear photos or video showing exactly what’s wrong and exactly what they plan to fix before approving any major septic work

What a great company and individuals to work with. From the scheduling staff that reached out proactively, to the communication the day of the job, and then the actual crew, everything was great. Highly recommend and will not use any other septic service. Thanks