Cave Creek Septic Service

I am writing this review on behalf of my father who does not have a Yelp Account. It is distressing to me to see first hand how our seniors are taken advantage of and lied to. If you can’t complete a job because you’re too busy or you have something else to do then you should not take the money. This has affected our family. I can confirm I was sitting with him when he spoke with his office staff and Ed. On the phone on multiple occasions. And my son drove him to drop the deposit at Cave Creek Septic. My Dad’s review: I hate having to write a review for a small business, but my experience with Cave Creek Septic has been extremely disappointing and has caused months of stress and unnecessary hardship. In early August, Cave Creek Septic agreed to repair the septic system for our tenant located at 6015 E. Cave Creek Rd. (Leger Glass). During the second week of August, I paid a $12,000 cash deposit to begin the work. (Side note: my tenant has been using a Porta John since the end of July.) Since then, the only work they have completed is a camera snake to assess the damage and submitting two permit applications—both of which were filed months late. The first permit was not filed until October 15, and the second wasn’t filed until October 28, even though I was told weeks earlier that they were “waiting on permits.” (This information was confirmed on 11/20/2025 by the Town of Cave Creek at 2:30 pm.) At the end of September, I contacted Ed for a status update and he claimed he was waiting on the permits. That turned out to be untrue, as they hadn’t even been submitted yet. This kind of stalling, lack of communication, and dishonesty is an unacceptable business practice. Trying to get information was almost impossible. Cave Creek Septic rarely answers the phone, and I had to call repeatedly to get anyone to respond. After weeks of delays and empty promises, I decided to take my business elsewhere in the first week of November. On November 3, I requested a refund of my deposit, and they refused to return my money. I have since spoken with multiple reputable septic companies in Cave Creek. Every one of them told me that permits in the Town of Cave Creek usually come back within weeks—not months, which confirmed my suspicions that something was wrong. I am a disabled veteran with ALS, confined to a wheelchair, and traveling is extremely difficult for me. I rely on drivers to get anywhere, and it is not easy for me to make personal trips to resolve issues like this. I truly feel that Cave Creek Septic took advantage of my situation, and all I want is my money (12k) back for work that was never performed. I am filing an official complaint with the Arizona Registrar of Contractors so that no one else has to go through what I went through. I strongly recommend choosing another company.

Curtis and Landon were great. They helped me make a bad situation into a good one. They did a great job and were very patient with me too. Thanks guys