Carolina Climate Control

I’m not thrilled with the attention to detail and cleanliness of my repair. The hose was not returned to where it belonged. Additionally, the technician did not fully secure the wooden privacy boards around AC (left them unscrewed and others on the ground) and the drainage pipe was left unconnected. I’m Very displeased with this service.

Had a tech named Joe A. here today for biannual maintenance for my heat pump. What an absolute pro!! He was meticulous and communicated the condition of my unit clearly. Very friendly guy who did a fantastic job. This is the kind of service you hope to get everywhere and rarely receive.

Thank you Josh for installing my faucet and sink correctly ! I love the new design too ! And finally no confusion which way is HOT vs COLD - lol!

The Technicians made this a good experience. The system a “Trane” was purchased 6-7 years ago with the belief that it was far superior particularly the AC compressor was the best. The first failure was the compressor I believe inside of 3 years. Although the part was covered the labor was not and was seriously high priced for the component. The same holds true for this part as the heating coil was replaced and totaled over $1500 with fan cleaning. I am not sure if this is high or that is just today’s market price. I do know the Techs were good and tolerant of my rants.

DO NOT USE THIS COMPANY !!! They destroyed my home… They sent out a technician to do a simple maintenance service on my house. He accidentally kicked over a condensation line on the third floor resulting in a massive amount of water leaking into the home over a ten day period the house sat empty. I get it accidents happen, it obviously wasn’t intentional. They sent someone out to look at the damage and then completely ghosted me! The “manager” Dillon would not return my calls after we were told by the tech they would “do the right thing”. Below the AC unit I had to replace the sheet rock in an entire bathroom (remove the vanity as well). It flowed down through the dining room ceiling onto my dining room set and rugs. The damage was extensive. They obviously don’t have insurance. DO NOT LET THEM IN YOUR HOUSE! PS their response below about “contacting them” is some automated reply. I called them no less than 10 times. They “elevated” the matter and the supervisor Marshall refused to take any action. He had the audacity to deny responsibility despite two of his technicians showing me exactly what they did wrong and apologizing. He is truly a slippery snake. They obviously have no insurance. I had to hire a lawyer at this point as the mold they created is extensive.

I purchased the Moose Maintenance Club, which explicitly included two HVAC visits and one plumbing inspection per the invoice. After purchase, I was told the plumbing inspection could not be performed in Charleston. When I asked for a partial refund or credit for the undeliverable service, I was told the plumbing inspection was ‘complimentary’ and therefore had no value. I understand internal classifications, but as a customer, I paid for the package as listed. The HVAC service itself was fine, but the company was unwilling to adjust for a service they could not provide. Potential customers in Charleston should be aware of this limitation before purchasing.

Carolina Climate Control is an awesome company with great customer service. Our technician Joe was prompt courteous and very knowledgeable. I can’t recommend Carolina Climate Control enough they are top notch!

We could not be happier with the service that we received from Carolina climate control. Thank you so much for coming out last night and again today to fix our AC. Watch out for those lizards friends!

After receiving very disappointing estimates from another company out of Greer, I called Carolina Climate Control and it was a very positive experience. Josh was forthright, fair and was able to do the two jobs right then. Josh was professional, friendly and kept work area clean. No one likes to do home repairs, but I am delighted to find a company that not only completes job well but offers reasonable pricing. I will call Carolina Climate right away for any plumbing or hvac needs.

I don't know how this place has such good reviews. They quoted me almost $3000 for a $400 part that was easily accessible. This was on a Friday and they said they couldn't get to it until Monday. I ended up calling and getting quotes over the phone for $1-1.2k, and a third came out the next morning and completed the job in under an hour for $600! I don't know how they feel like they can get business throwing out such high numbers. There are plenty of other companies that don't want to rip you off.