I have used this business twice...kind of. I got excellent service over the phone for our issue, and he hasn't had to come out (yet) to inspect our fireplace. We were given a lot of information and different things to try, and they seem to be helping! I was so impressed that the man I spoke with genuinely seemed like he wanted to HELP us, and if that was accomplished over the phone instead of with a house call and a bill, he was fine with that. I highly recommend this business, and I will absolutely have someone from Capri come out when/if we need it.