Gary was a pleasure to work with. His wife, Helen, on the other hand resorted to name calling and more when I tried to make a return today. After she called me rude, a liar, told me I should be ashamed of myself, I asked to speak with Gary and she told me to leave and ignored me from her office. After a minute she came out with a 5m measuring tape and told me to measure all 50m of strip lighting “to prove I didn’t cut it” which I did and still didn’t get a refund. Degrading waste of time…Still in shock. Helen, who hurt you?
I am actually sorry to say they’ve lost a customer because Gary was dope and we had plans to work with them again in the future. Now I have to try to sell these lights on fb marketplace to recover the funds (lights that work perfectly fine, just didn’t suit what we bought them for). Ugh so sad and unnecessary.