CamCab

We rang the company prior to booking our taxi to get a rough quote of the price for our ride - we were appalled to find out that the taxi driver has billed us much more than originally expected although we rang ahead. We believe that he has taken the longest route to our destination to increase his pay out. Additionally (on this extended commute) our driver did not follows the laws and rules of the road, forced his right of way on a round about, and most worryingly, our driver answered a phone call during our drive which almost led to him running a red light - we were thrown about in the back due to his harsh braking. Will not recommend or use again

HEED THE BAD REVIEWS What an unnecessarily stressful morning, all thanks to CamCabs. I booked a taxi around a week in advance for an early-morning journey to the bus station. The booking was confirmed again the night before, so I felt confident there would be no issues. Unfortunately, that confidence was completely misplaced. The taxi did not arrive at the scheduled time. When I called to check, I was told a taxi would be with me in 10–12 minutes. I explained that I had a bus to catch and asked for confirmation that a driver was genuinely on the way. I was reassured that they were. I waited — and nothing happened. When I called again, I was met with an automated message stating there were no taxis available, directly contradicting what I had just been told. At this point, I had no choice but to wake my partner in the middle of the night and rush to the bus station ourselves, only just making it in time. This was an entirely avoidable situation caused by poor service and misleading communication. As a result of this experience, I will never be using CamCabs again.

APPALLING service. Called an hour and a half in advance to get a taxi and pre paid in advance, they promised a taxi at that time, no problems. I got a notification at the time they were meant to be arriving to say they’re twenty minutes late which means that I missed my train, they refused to give me a refund or take me the extra way.

We booked a specific time for a cab to take us to the station so that we could connect in London with a long distance train. No sign of the cab at the booked time - we phoned up to get a recorded message "We are looking for a driver for you. We cannot give you a wait time.". We had to take our own car and arrived with five minutes to spare. If we had not had our own car, we would not have made the London connection. One would expect the basic courtesy of a car on time when that is your sole purpose of your business. If I could give zero stars, I would!

Unreliable! I called asking to make sure the taxi could arrive ON TIME as I had a medical appointment. I even said that if they could not guarantee the time, I could change the time of the booking allowing even more buffer. The driver arrived 15 min late, didn't even know where she was going, use the phone while driving, drove super bad making me feel sick and managed to make me arrive super late for my appointment. Thanks Cambcam. Will never book with you again.

It’s the first time to use this company and the last time also. We had a bad experience with this company. (1) We booked standard taxi online and prepaid £6 for from Premier Inn ( City Centre ) to Cambridge Railway Station . (2) The driver was late, unbelievably he asked us to pay extra £7 as he said that his car is six seaters due to they didn’t have a standard one available at that time , even though we booked standard one . (3) We booked in advance and prepaid, but when they were not available, they charged their customers extra!!! Can you believe this ?! Actually I was preparing to give him more tips ( I still gave the driver £3 tips ) ! (4) More trouble is that you can’t find any another ways to contact the company apart only phone number. No email address, can’t send messages to its Messenger though they do have facebook page. I was trying to send the evidences , but no way you can do it. (5) I wish anyone know which authorities are dealing with such issues with taxi companies please? Certainly I will go further complaining . It’s not about how much money, but how they run the business and how they treated the customers. It’s so bad reputation for Cambridge. What a shame. Never use this company again 👎👎👎

Great friendly service kept in touch to locate. My daughter so greatful for quick pick up and drop off. Look forward to booking again. Driver really lovely thank you

Our driver was fantastic: early, well presented and courteous. We had an out of area destination which he managed effectively and efficiently.

I’ve had two taxis from this company and both experiences were amazing!!! Very refreshing to have a driver be helpful and chatty, one one occasion my daughter in law was in the cab, she had a knee operation and the driver couldn’t of been more helpful even avoided bumps in the road to make the ride more smother, happily use this company again even the operators are great too, my driver tonight was very nice and had great conversation with him highly recommend!!

Heed the bad reviews. This company is unreliable and dishonest. 1.5 hours late for an airport pickup. Dispatch claimed it was due to bad traffic, but I could follow the driver in real time, and see there was none. The driver told me it was because camcab wanted to double up on the fare by doing a drop-off at the same time which was much later than my scheduled pickup. To add insult to injury, the driver appeared barely capable of driving.