CamCab

I would like to submit a complaint regarding a recent journey with Camcab. The experience began poorly as the driver did not provide clear directions to the pickup location. After several unsuccessful attempts to contact him, he eventually called but spoke in an aggressive and unprofessional manner, raising his voice during the conversation. On more than one occasion, he also terminated the call while I was still speaking, making it unnecessarily difficult to resolve the issue and locate him. When we finally met the driver, I was surprised by his appearance. He was dressed in shorts and a football shirt, which I did not consider appropriate professional attire for a chauffeur service. During the journey, the driver repeatedly sang loudly and was frequently shouting at other road users. This created an uncomfortable atmosphere and fell well below the standard of service I have come to expect from Camcab. I have used Camcab on numerous occasions in the past and have always found the drivers to be professional, well-presented, courteous, and respectful. Unfortunately, this experience was completely different and has left me very disappointed. I would appreciate it if this matter could be investigated and if you could advise what action will be taken. Given the premium nature of the service, I do not believe the standard of this journey was acceptable. I look forward to your response.

We rang the company prior to booking our taxi to get a rough quote of the price for our ride - we were appalled to find out that the taxi driver has billed us much more than originally expected although we rang ahead. We believe that he has taken the longest route to our destination to increase his pay out. Additionally (on this extended commute) our driver did not follows the laws and rules of the road, forced his right of way on a round about, and most worryingly, our driver answered a phone call during our drive which almost led to him running a red light - we were thrown about in the back due to his harsh braking. Will not recommend or use again