Cali Van Medical Transportation

I would NEVER recommend Cali Van Medical Transportation! I had a scheduled procedure that required anesthesia, and I would need a driver to get me home. I contacted Cali Van and spoke with Nick. I explained the situation and my needs, as I would need no special equipment. I was informed that this is a common service they provide. This conversation took place on a Monday, and the upcoming Thursday was the day of the procedure. I was also told I just needed to give the company information to the medical staff so they would know who would be picking me up after the procedure, and they would be able to coordinate the discharge time with their arrival. I used ride share to get to the procedure location. I gave the contact information to the nurse, who told me my transportation would need to be confirmed before the procedure could even begin. I was later informed by the nurse they were not able to connect with anyone at Cali Van, and the voicemail was full. I then started calling and has the same result; no answer and the voicemail was full. I’m now starting to panic because I had prepared for the procedure, and I had confirmed with Nick the date and time of my transportation need. Fortunately, I was able to find someone else to pick me up after the procedure. It’s been approximately 3 weeks since this happened, and neither Nick nor anyone else from Cali Van has attempted to contact me to acknowledge their failure to be available for my scheduled pickup after a medical procedure. The lack of professionalism from Cali Van was unacceptable, stressful, and inexcusable for a company that is working with people in sensitive medical situations. Who just ignores a confirmed medical transportation appointment pickup? Cali Van Medical Transportation does!

I had a medical procedure which required a person to pick me up due to anesthesia, friend wasn’t able to do it. Nick coordinated with nursing staff to arrange pickup, got me home. Once I was done it took about 40 mins to pick me up.