A little background, I sold 7.5 grams of gold ($3,300 spot price at the time) for $725. Not a bad rate on that so I came back with 10 grams a couple months later (again, $3,300 spot price), and the guy offers me $690 for it.
$690 for 10 grams of gold is over 35% below today's spot price. That’s not just a lowball offer; it borders on predatory, especially from a professional jeweler who should know better.
And here's their response: "We regret that our offer did not align with your expectations. Our pricing is based on market and what we are willing to buy items for, and if you opt not to sell the item to us, you are free to sell it independently to any other interested party."
This company advertises themselves as giving the best prices for gold -- so that's false advertising.
Also, how you conduct business is important. How you treat people is important. Being crooks -- in time this business is going to pay for that. That is, if it hasn't already...