I do not recommend this company for the following reasons:
1. They advertise products that do not match what they deliver.
2. If any issues arise with your order, customer support is dismissive and unhelpful.
I ordered Texas Blend and River Rock from this company due to its proximity. The advertised images and descriptions showcased tan and brown tones, but what I received was a completely different color—more of a grayish-white. The delivery driver initially claimed the rocks were just dusty, but it quickly became clear that this was their natural color.
When I contacted the company, they offered a refund if I returned the rocks. Since I had paid for delivery, I asked them to arrange pickup. They refused, stating that the owner needed to review the issue but was on vacation. After two weeks of follow-ups, the owner finally responded but was reluctant to acknowledge any mistake. Instead, he suggested I broom-wash the rocks to bring out their colors. After testing this method with no success, I requested either a fair resolution or for them to take the rock back. Their final response was that "color may vary" and that I could return the rock myself for a refund—but only if I self-loaded. They refused to take any further action.
While this company maintains a positive public image, particularly in Helotes where I reside, my experience suggests otherwise. Since I dealt directly with the owner, this was not just an employee mistake. If you are considering doing business with "The New Burnin Bush" or "The Burnin Bush," I strongly recommend researching them further. Interestingly, two similarly named companies operate from the same address—one with a philanthropic reputation and another engaging in misleading advertising. I regret not reading more reviews beforehand and hope this helps others make an informed decision.