Burch Bottle & Packaging, Inc.

I live 2.5 hours from here. I ordered from here because I was previously advised that this is open Monday-Friday 9am-5pm. My parents were going to be in the area today so yesterday I placed an order for them to pick it up before 5pm. My mom just called me and told me they said the warehouse closes at 4pm. This was not noted anywhere on the ordering screen nor on the confirmation email. My parents left 1.5 hours early so they could stop at this destination. When called I asked if there was anything they could do, I was advised the front desk people can’t go into the warehouse because it’s a liability. I’d leave 0 stars for lack of and poor communication coupled with no willingness to make a creative solution. Edit to response below: In the website it says, please allow 24 hours for your to ready. The order was placed on 2/10 At 12:44pm. My parents were picking up the bottle at 4:30pm. This is over 24 hours of notice. This is another poor communication on your part. After I called and was told there was nothing that could be done, so your female representative told me they would cancel the order. For some reason, immediately after the call, I received an email that says my order is now ‘awaiting fulfillment’. Not only was the 24 hour guarantee on the website not upheld, no one communicated to me that my order wasn’t ready. I would be happy to update my review if management can reach out to me and we come to an agreeable resolution.

Received 2 cases of straight sided amber glass jars 4 of the 24 were broken glass was everywhere and the outside shipping box was poorly secured. The inside boxes containing the actual glass were not even sealed shut. I contacted their chat, they asked me for photos which I sent several and was told they would get back to after review which was 4 days ago and I have heard nothing. They did get back to me this morning asking for me to give them a Google rating tho! Well here is the review. I want a refund. I am a small candle business a every penny counts.

Can't say how refreshing it was to use the chat function on the website and find it was a real person and not AI! Not only that, but I felt like the person became my own personal representative to get my issue resolved. My daughter and I have a small business, but I was treated like royalty!!!

Honest prices for a solid selection and flexible short-notice pick-up options when you're in a pinch or just don't want to spend on shipping. I've worked with Burch for several years and intend to continue doing so. A real boon for local value-add producers. Thank you Burch !

Ordered many times and always happy with price and selection. This last order the packaging for shipment could have been better, no bottles were broken , but several of the bottle boxes were damaged and wrinkled due to the handling by UPS. Packaged as 4 boxes in a bigger box filled with peanuts, you could tell the contents had been tumbled and the internal boxes were open and some bottles coming out. I understand why bottle boxes are nit glued or taped shut, but maybe a couple wraps of 6 inch stretch film to ensure they stay closed during shipment when packaged this way.

Good products, reasonable prices, and finally a place that doesn't surprise you at the end with outlandish shipping costs! I'm recommending them to everyone.

Very easy to order and very fast delivery. Pleased with the quality of the products and the all around experience. Will purchase from them again next year for our next honey harvest!

I purchased some 2 ox jars w/ lids here and the customer service (email responses) were great. No bots or cut-and-paste responses. I will purchase here for all jar/bottle needs!

Made in the USA, baby! Great customer service available to anyone, great rates for signing up as a customer. Burch Bottle fuels my salsa business, Mr. Lane's Roasty so well!

My shipment was delivered efficiently. One thing that stood out when ordering was the clear photos and cap suggestions. No guessing as to what I needed to order. Very easy, user- friendly website. Thank you for making my choice easy.