I've been using Bulletproof HVAC for all of my residential needs for about 5 years now. John and his technicians are TOP notch! I've had my furnace fail in the middle of the winter on the coldest of nights. I made a call and John came right out,...I mean on the same day too! He gave me a time,..& actually arrived sooner then scheduled.
Most recently,...( Last Thursday morning, February 13, 2025) I awoke to get ready for work at 3 am and found that my hot water heater blew apart. Water shooting out the bottom of my mobile home ,..What a mess! Water everywhere. I ran outside at 3 am to find the water shut off under my trailer & shut the main supply off. I was in a major panic as you can imagine!! It was raining, cold, & the ground was still covered with snow that morning. I text him at 6 am. He got right back to me. He said he'd be out between 3-4 in the afternoon because he was on another job,..but he'd be at my place that day!! At 1 pm in the afternoon he called me. Billy I finished up early on my present job & I'm on my way now Buddy! Wow,....Same Day Service!!!! He identified the problem, contacted the manufacturer of my water heater and found out that it was still under warranty. He removed my bad unit & went & picked up the new unit. He did ALL the warranty leg work with the manufacturer on the phone of the failed unit. That By Itself Saved Me $600-$800,..then installed the new unit in my home,.....ALL In Under 3 Hours!!!! Wow,..Just Wow! He could have just pocketed that warranty money and I would have never known about it. Talk about someone with Integrity & Honesty!!! You don't see that kind of Character with businesses these days. He kept reassuring me that everything was gonna be ok!
He knows I'm a 60 year old struggling Veteran, with some health issues, that works 6-7 days a week to try to make ends meet, & that lives alone with just 1 income. YES,.....He Gave Me A Veterans Discount On Top Of Everything Else! He had his newest technician Will with him on this service call. Will is only 20 years old , but this young man was soooo respectful and reassuring that things would be ok. I can't say enough Great things about John & his company!
5 out 5 ⭐'s!! Thanks Again John!
I'm A Very Happy & Loyal Customer!!
Billy Ross