We’ve been using bug hunters for over 6 years. They used to be great, good communication and did a great job. I don’t know what happened to them in the past year but it’s went from great to terrible. Their windows to come are now all day and no communication at all. I work from home and just happened to be out for a minute and the past two times they have shown up unannounced, not even a text, and done nothing we’ve asked them to do but charged us full price.
They used to have a great tech who let us know he was on the way etc, now we don’t even get a call they have spent 10 minutes walking around a 1/3 of the exterior of our house. My wife even left a message this time to make sure they know to just reach out so we can open the house and they never bothered to call us back. They’ve canceled on us twice the day after the service date too. She sent an email with these complaints since no one answers the phone anymore and nothing, they don’t care to have our business I suppose.
Sad, they’ve lost three customers in my wife’s coffee group over the same issues.