Prompt service - and a lovely engraved wine glass!

Called the factory shop to see if I could pay over the phone for 2 glasses I'd seen on their website. She advised to pay for them online and collect in store. I did this but when they arrived I wasn't keen so had my partner return them to the store and purchase some other cheaper glasses. I've been refused a refund because apparently the store is a factory outlet and the website isn't, even though they sell exactly the same product! Customer service is poor. I've been done out of £20 when I could have saved this if I'd been told it's much cheaper in store for the same product. Ridiculous given that the online sales are provided by the store anyway so they are one entity. Feels like an easy money maker for them, taking advantage of those who can't travel to the store.

A beautiful vase engraving gives that personal touch came well packaged can't wait to pass the gift on highly recommend this company

Brought a couple of gifts from here recently..i asked for them to be engraved..one for a Birthday the other was for a Wedding Anniversary..I was really pleased with the finished product had them both gift boxed...I found the staff really helpful..and yes I would recommend Brierley Hill Crystal

Great choice of crystal. Lovely quality. Lovely boxed presentation. Only downside is trying to order online from overseas!

Got my best mans tankard from here, good service and the engraving looked superb, thanks very much

Not happy. Drove from Stafford to find the shop closed for holidays. Checked on the internet before setting off nothing mentioned

A good variety of glass and good customer service very helpful

Plenty on offer expensive watched some glass blowing wont ho again

Fantastic glassware, large choice of patterns.