I purchased a $5,000 wedding dress from Bridal by Viper with the understanding that they would handle my alterations. Two months before my wedding, they abruptly told me they could not alter my dress—leaving me completely stranded. They offered no help, no referrals, no consideration, and no empathy during what is already a stressful time for any bride.
The management team is the worst I’ve encountered in the wedding industry. Their customer service is unprofessional and dismissive. To make matters worse, they actively remove negative reviews and delete comments from their social media posts to hide the truth from future brides and keep their ratings high.
This isn’t just disappointing—it’s deceitful. Brides deserve honesty, support, and reliability. Bridal by Viper failed on every single level. Do yourself a favor: protect your sanity and your wedding day by taking your business elsewhere.