BORDERS TAXI - TAXI GALASHIELS

Booked trip from Galashiels to Newcastle airport. Im always worried about getting to the airport on time but it was great journey, no problem and arrived with time to spare. Driver ( sorry didn't catch your name!) Was on time and very pleasant and chatty, made the time pass quickly. Thank you

Pre-paid airport pickup that Borders Taxis completely failed to provide the service we paid for and did not pick up my disabled Step-Mum, leaving her stranded at Edinburgh. Flight was delayed — something that happens every day with air travel — but instead of checking the live arrivals board or adapting to the updated landing time, the driver apparently left before the flight even arrived. We were then told they only wait 30 minutes after the original scheduled arrival time, regardless of delays, and the responsibility was pushed onto us. A family member was left stranded at the airport, and to make matters worse, the company expected us to pay again for another pickup despite already pre-paying. An airport transfer service should understand that flight times change and monitor arrivals accordingly. Instead, this company made a routine delay our problem and provided no flexibility or customer care. Very disappointing experience and not a reliable option for airport transfers. Driver requested another payment of £110 for pick up. No apology or refund given. Passenger was left and not collected. Alternative transport was sought. Not reliable, please avoid.