Bike Scooter City

Really wish i had read these reviews sooner, brought my son a Dragon GTS and a month later have an issue, no local repairer so i have to pay for shipping to get it back there to see if its covered under warranty, understandable however the process has been time consuming, not too mention son hasnt been able to ride it all school holidays and the courier has not yet been arranged and now after reading these reviews seems it is going to be a while once they have it. They need a better option.

Needed a reliable scooter for commuting, so I stopped by this place. The sales guy was knowledgeable—didn’t upsell, just gave straight advice. Test rode a couple; handling was smooth, and they felt sturdy. Prices are fair for the quality, though you could probably find cheaper if you’re willing to risk a dodgy import. What I liked: No pressure sales. Decent warranty options. Workshop on-site (handy for future servicing). What could improve: More stock for popular models (some were sold out). A bit more personality from the staff—friendly but a tad robotic. Overall, it’s a good spot if you want a no-nonsense buying experience. Not the flashiest shop, but they get the job done. Would I buy from them? Yeah, if the price was right.

Appalling after sales service – Totally disappointed with Bike Scooter City after sales service. Phoned them months in advance to book in for repair. Was told I couldn’t book, just drop it in the store and it will be fixed. When I arrived at the store after a 650 kilometre drive I advised I will be on the road for 3-4 weeks and will pick it up on my way back through. Whilst away I rang to find out if there was any progress. I was told a quote will be text to me soon. Another week passed and no quote- rang again and was told the same thing “quote will be text to you soon” Again, no quote. Tried ringing twice more. No answer. Arrived at the store 26 days after dropping it off and it hadn’t even been looked at. I made a specific trip through to Sumner costing me a heap in tolls to get there and again on the way back for 0. Left the store with my faulty scooter to start the 650 kilometre drive journey home. Will no longer be recommending this brand to anyone. Disgraceful

Do not purchase a Scooter or get a Scooter serviced by this company! My son purchased a Dragon Predator from the Milton store, he rode it for 130km and he started to get throttle control errors. We dropped it back to the Milton store for a warranty fix and was told it would be a 2 week turnaround. With no phone calls or texts I called Bike Scooter City 3 weeks later, after many attempts I finally spoke to a lady and was told it would be a few more days. In the 4th week I called again and got the same response about it being another few days, I was also given access to a text portal. I used the text portal in the 5th week numerous times and never got a response. Being a bit worried about the scooter I drove to Milton to find the store closed and gated on a Wednesday. A quick google search revealed a Sumner Bike Scooter City store so I drove there, upon arrival I was met with 2 very rude sales men that told me the scooter was there but still under repair. They assured me it would be done that day or the next day. A week later and again nothing heard I drove back to Sumner, I was met by a salesman that honestly did not care and was so rude, I asked him for my scooter. It took him approx. 20 mins to find it and simply handed it over without apology or explanation, just a horrible look on his face. It was obvious that almost 7 weeks later the scooter had not been touched and there was no plan in place to get to it. So after an incredible amount of time on the phone, texting and driving to find my scooter in the same condition, to say I’m disappointed is an understatement! Do yourself a favour and stay away from this company.

A great range of products for all of your Electric Scooter requirements. Colin and the helpful staff at the Milton store also provide a full selection of aftermarket spare parts and servicing for your investment at competitive prices. The main store is located at Sumner Park with additional outlets in The Valley and Gold Coast areas.😊👍I recently purchased a Dragon GTR V2. A fellow work college also purchased two Dragon GTRs for himself and his wife after trying mine out. Electric Scooters are a great camp site transport alternative. I found the staff have been a pleasure to deal with.

I recently visited this store and had a fantastic experience. The staff was incredibly nice and helpful throughout my visit. They took the time to answer all my questions and provided valuable recommendations that made my purchase decision easy. I highly recommend this store for anyone looking to buy a scooter. The exceptional customer service truly sets them apart!

Cannot give a higher acknowledgement to the guys at Bike Scooter City - Milton, I had recently purchased my awesome GTR over the weekend, however working at a race track leaves issues such as screws laying around the place! Within 24hrs Owen the crew were quick to fix my tyres, replaced and back on the road again. Huge thanks team! Absolutely cannot default in anyway.

Great service from Colin and easy pickup, cheers. Edit: After receiving the scooter and sending 2 emails a week apart about a possible tyre change or making adjustments to the suspension (Dragon GTR v2 has VERY stiff suspension) I am yet to receive a reply. Disappointing after sales service. Edit 2 - 28.05.22 in response to finally get a reply. Please read my Facebook reply to you if you need further clarification. No email was received, nothing in spam. You didn't reply.

Awesome bunch of guys and really helpful!! The boys know their stuff and I will always take my scooter here for servicing and parts. Well done and thank you for the hard work.

Friendly staff. They were able to fix my tire within just 30 minutes. Quick fix.They even gave me a free Armour instant fix. Such a good people. Kudos to them!! 🙌🏻