This doesn’t even deserve a 1-Star Review Worst Experience at Bikanervala, Irving
This was hands down one of the worst experiences I’ve had at an Indian restaurant.
I bought pani puri / golgappa for $9.19, which is ridiculously expensive even by Dallas standards. On top of that, they served it with moong dal as the side, which is not how pani puri is traditionally served.
When I politely asked if they could replace it with aloo curry, the staff flat-out refused and responded very rudely, with zero concern or customer courtesy. Just because people come to your store doesn’t mean you can take customers for granted.
The front serving staff was extremely rude, dismissive, and unprofessional. Their attitude completely ruined the experience. I was so upset by their behavior that I threw the food away without even eating it.
You don’t have to be overly pleasing, but at the very least, show basic respect and concern for customers—especially when you’re charging premium prices. Honestly, with prices like this and service like that, it’s no surprise even the staff doesn’t seem to eat there.
This place is overpriced, overrated, and poorly managed at the front counter.
Never visiting again.
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This is not just frustration. You did not miss any opportunity to fix the issue .I clearly asked at the counter to replace moong dal with aloo curry, and your staff refused.
If moong dal is part of the pani puri, it should be clearly mentioned beforehand. Had I known the ingredients earlier, I would have refused to order it. But your staff did not inform me in advance.
When customers pay premium prices, they expect transparency, flexibility, and respectful service , not rude responses. I am not compromising on basic customer service and quality.