We just had a huge fir tree crash down on our house in a windstorm (12/17), and Big's responded to our 2:00 AM call by coming out at dawn to assess the situation. By late morning, their crew was cutting the tree off the roof, and by the next day, had chipped and disposed of a lot of the debris. Because of their attentive and rapid response, the damage was much more limited to the corner of the roof that was hit first. If we had waited for someone "average" to show up, monsoons of water would have flooded our house and we would have much worse damage. They were very professional, and cut the tree in such a way as to minimize further damage. Highly recommend Luke and Big's Tree Service!