Disappointing and Misleading Experience
I booked an appointment at Beyond Beauty after seeing an Instagram ad for a $99 Lift and Sculpt Facial Treatment. Unfortunately, this service was never provided. Instead, I was given a basic hydrafacial without explanation or consent. This was my first visit to this spa, and I specifically chose this special because my regular aesthetician is on maternity leave.
The facial itself was very underwhelming. At one point, the aesthetician used the hydra wand completely dry on the right side of my face. The next day, I had two large dry patches that eventually peeled due to how dry and irritated my skin became.
After the treatment, the owner came in for what was described as a “skin consultation,” but it quickly turned into an uncomfortable sales pitch. Before anything else, he asked me to pull up Google Reviews and encouraged me to leave a positive review, then immediately tried to sell me a skin package. This felt inappropriate and unprofessional.
When I went to the front desk to pay, I was asked if I wanted to tip before being billed. I have never experienced this at a spa. My regular aesthetician has always emphasized that tipping is optional and never requested in advance. This made the entire experience feel transactional and uncomfortable.
Overall, the experience felt misleading and scammy. I will not be returning and will happily wait for my trusted aesthetician to return from maternity leave instead.