Our refrigerator’s compressor broke in our rental property. We live a time zone away without a property manager. Through better appliance, we were able to shop for a new refrigerator (slight cosmetic dents), picked one through text photos, and have it delivered with the other one removed within a total of 3 days. We couldn’t even get a LG repair guy to come to the house that quick, or even a new refrigerator delivery from Home Depot for that matter.
Only issue was delivery coordination as delivery was pushed back a day because they tried to call me en route instead of the tenant which I thought I made clear, so make sure to explicitly note who the coordination should be with on whatever form they use for dispatch. Even with that, definitely using Better Appliances for our needs in the future.