My experience buying a washer and a dryer was perfect. I got a good price and the delivery was very good. Noel, the delivery person, and his teammate were very careful and very professional. They made sure everything was set up right. I will definitely buy more appliances from this place in the future

Better Appliance in Alexandria, VA is absolutely top-notch! Zee, the salesman, was incredibly professional and helpful. He assisted my husband and me in selecting a new refrigerator within our limited budget. We managed to purchase a high-quality refrigerator, along with an extended warranty, and had it delivered at a reasonable price. The delivery service was accommodating, including the installation of the new refrigerator and removal of the old one. Overall, I’m extremely satisfied with my purchase of an open-box stainless steel refrigerator! Thank you, Zee and Better Appliance of Alexandria, VA!

Our refrigerator’s compressor broke in our rental property. We live a time zone away without a property manager. Through better appliance, we were able to shop for a new refrigerator (slight cosmetic dents), picked one through text photos, and have it delivered with the other one removed within a total of 3 days. We couldn’t even get a LG repair guy to come to the house that quick, or even a new refrigerator delivery from Home Depot for that matter. Only issue was delivery coordination as delivery was pushed back a day because they tried to call me en route instead of the tenant which I thought I made clear, so make sure to explicitly note who the coordination should be with on whatever form they use for dispatch. Even with that, definitely using Better Appliances for our needs in the future.

10/10 would highly recommend. We purchased a refurbished washer and a new scratch and dent dryer from the Alexandria location. Javier was extremely helpful, responsive, and well informed about their in-stock appliances. We got both the washer and dryer for an excellent price, and the refurbished came with a 45-day warranty to ensure it was in good working condition. (The new dryer came with a 1-year manufacturer's warranty.)

I purchased a nice refrigerator, stackable washer/dryer and dishwasher. They were able to also order me a brand new wall oven and cooktop.

Unfortunately I had posted a negative review due to misunderstanding after dealing with different employee than I have dealt with at my first visit to the store. However, Hamad the person I originally have dealt with reached out and cleared the whole situation. Hamad was very professional and displayed a great courtesy while getting my issue solved and he made sure I was completely satisfied.

As a landlord, I LOVE working with Better Appliance. The team is always professional, responsive, and helpful with answering my questions. I have replaced multiple appliances in my rentals and the team makes it so easy to pick out everything i need and schedule delivery and installation. The best part is I can do everything virtually so I don’t have to go into the store which saves me time! They also work well with my tenants to make sure everything is done right. I recommend them for your next purchase or service.

I purchased a GE refrigerator from Better Appliance in December 2023. Problems from the start. Delivery guys forgot handles = 4 days without handles. No biggie, I pulled the fridge open from the top. Now, 5 months later, the GE fridge from Better Appliance is not keeping things cold. I called Better Appliance to obtain help - -guy answered the phone told me to call GE service, there's nothing he can do. I call GE service. First 'tech' shows up, hooks up the ipad to the fridge, says it's showing that it's blowing cold air. I point out to him that internal temp is 42 degrees. He says oh well I guess we can replace the board. If that doesn't work, I dunno. Part arrives two days later, a different 'tech' named Ali arrives several days after that. Replaces the board, hooks up his ipad to the fridge, says it will take 48 hours for fridge to get cold. I say but it's already at 42 degrees, why will it take that long to get to the requested 34 degrees? He gives me a blank look & shrugs. These 'techs' are parts changers, nothing more, zero analytical abilities, zero initiative to resolve the problem, zero actual skills with tools. Fridge is still at 42 degrees with new board installed. I have placed a third service call. I want the unit out of here & my money refunded by Better Appliance. That's fair. This GE fridge is junk.

Sheraz at Better Appliance in Alexandria has been very helpful. He helped us find a nice range in our price range with a decent warranty. He is very polite and professional. They have a very nice selection of appliance. I highly recommend. Thank you, Sheraz for your assistance!

We are here purchasing a washer dryer combination. The customer service is excellent. The deals are ridiculously wonderful!! I will review again in 90days with appliance review. 09/30/2023