Bethel Towing

Had a vehicle go over the embankment at our apartment complex tonight, no one seriously injured thankfully. Rex #35 showed up to get the vehicle out and did an outstanding job, fast and efficient, an artist at his craft for sure 10/10 professional.

Fast reliable service. Tyler was there within 30 minutes, he was loaded up & headed out in 10 minutes. Bethel towing will never leave you stranded, I advisee everyone I know to use them.

Our daughter got into a small accident and was stranded on the side of the road. The driver showed up before they were supposed to and was courteous kind and made the bad experience.Just a little better

Chance with Bethel towing is the epitome of a prime example employee. He went above & beyond to ensure the safety of not only myself but his as well amidst working on the side of a busy road in the middle of a blind corner. He handled the entire interaction with nothing less than outstanding customer service and top tier professionalism. He was quick and knew exactly what he was doing, He was also kind, understanding, patient, and immensely helpful all while following & informing me of precise procedures and policies that I wasn’t aware of! Thank you Chance for a memorable experience & a great conversation, but most importantly the ride!!! Very refreshing to come across a down to earth, kind, and respectful person!

Josh came out on a Saturday. He greeted me with a smile and firm hand shake. He surveyed the scope of towing my 43-foot fifth wheel. I was relocating my fifth wheel on the property. Even though it was a short distance, there were quite a few trees to navigate. He made sure he placed the fifth wheel where I wanted it. He deserves to have more than 5 stars.

Recently I had a very flat tire. AAA was contacted and recommended Bethel. I opted to make an appointment online the website was really easy to use, and they called me back right away. They asked if I had a spare tire, and being the car is only 18 months old, I assumed it was. Caleb drove the 14 miles to our house around 9:30pm, and to our surprise, there was no spare. Apparently many new cars don’t include them! He was really nice about it and called the office to arrange for a tow the next morning. I can’t remember the name of the next driver, but he arrived at 8:30 and hooked up the car, plus gave me a lift to the dealership. 5 stars for promptness and courtesy.

Our son broke down at 12 am on his way back to his military station on a Tuesday morning. After calling multiple places, we had to call the Highway Patrol to help out, as we were 6.5 hours away. The Highway Patrolman called this towing company. He arrived at 3:30 am picked up the Jeep and My son. The cop asked if he'd be willing to drop him off at a hotel, the towing man said "I guess". He dropped him off at a disgusting hotel at 4:30am and left with the Jeep. My son had to walk to and rental company, then head to shop the next morning where the owner was rude, disrespectful, and acted as if my son was bothering him. Then he refused to take any payment over the phone because he felt he was being scammed, yet he was holding our sons $25,000 Jeep Wrangler hostage. My son tried multiple times to get him to take a payment from his dad and I also a grandparent as his card limit wouldn't allow for the almost $600 payment after renting a car and paying for a hotel. We offered to show and send ID do a video call and everything we could think of to get the payment made. He would not put in any card it had to be in person and swiped. He then told my son that he'd hold it for him there until he could pay(even though we tried to pay 5 times) then he'd take it to the Jeep dealership only after he came 4.5 hours back to pay in person. When our son arrived back to the towing company on Friday morning he was charged a holding fee on top of the $600. The tow guy dropped the Jeep off at the Jeep dealership and the guy was rude to my son about having things to do with his wife that day. If I could I'd give zero stars I would. He was rude and disrespectful to a young man who serves his country in that young man's time of need; Then charged him an outrageous amount and refused to take payment so he could charge a holding fee. Would never recommend to anyone. This took 5 days to take care of and cost far more than it should have.

In my opinion they are scam artists. They told us from a spot that the sign was hardly visible. We found out later that the person that manages this apartment complex calls frequently. Bethel should have rectified the sign situation before towing us. We were left stranded and had to take a ride from a stranger. We were charged over $600 even when we picked our car up within an hour of it being towed.

Bethel towing arrived sooner than expected, went over the most likely simple things and offered helpful advice on service stations and then Towed my car and me safely and efficiently. Thanks Cindy and Andy.

Ellie was friendly and very professional on the phone. Josh and Steve were awesome. Both went above and beyond to help us out of our situation. Would certainly use them again if needed, and will recommend them again and again. Thank you guys are life saver. The charge was less than we were quoted.