I’ve stayed at this hotel twice now, and both times the cleanliness was absolutely disgusting. This time, there was hair all over the bathtub and even on the paper towels on the counter. We had to throw them away and clean the room ourselves before we could even settle in.
The front desk receptionist, April, was extremely rude and unprofessional. She acted like she hated her job and clearly didn’t want to deal with guests. When you’re the first person customers see, being rude and dismissive is unacceptable. It makes the entire experience feel unpleasant from the start.
To make matters worse, they still advertise having a saloon/bar and a restaurant on the property, but both have been closed for months. That’s false advertising, and the only reason I booked here was for the convenience of on-site dining.
Between the terrible cleanliness (on multiple stays), rude staff, and false advertising, I would never recommend this hotel. There are plenty of nicer, cleaner, and more honest places to stay in Rock Springs.