I would give them a higher rating if I could. Yesterday I found a mess in my basement, yea, a mess of the plumbing kind. The plumbing company we have used for years no longer has a "drain guy". I called Best Value because on-line I saw they are veteran owned. The person who answered the phone handled everything by scheduling both the septic and the plumbers for the same time, yesterday afternoon. She gave me a time frame (1/2 hr.) and the plumbers were out here exactly in that time frame and we live way out in the country. That more than impressed us. The two that came in were respectful, did their job, helped my husband help the Septic truck get unstuck and just really nice guys. We will be using them again and will recommend them to all of our friends who are needing plumbing service.