Kenny is AMAZING, and I could not recommend Best Plumbing, Heating and Service Repair more highly! In a world in which “customer service” seems to be disappearing, Kenny is an ABSOLUTE STANDOUT. He is responsive, incredibly knowledgeable, and seems truly genuine in his desire to help his customers.
I returned home (after driving 1,000 miles) to find that my heat had shut off and my house had frozen. I called Best Plumbing, Heating and Service Repair at 4AM. Kenny called me back an hour and a half later and was at my house by 9AM. He had to remove three cracked radiators, get the boiler going, and thaw out the remaining radiators, but I had my heat back on by that evening. Several hours later, once the system thawed out and the heat was back on, I noticed water pouring down one of my basement walls. I texted Kenny again. He came back over at 11PM, found the burst pipe behind a wall, and capped it off.
Kenny really went out of his way to help me, and I will not forget it.