The plumber was very respectful, helpful, and kind. Explained options for repairing the issue and the wall afterwards. He did not have a part he needed and went and got it on a Saturday. Don’t get me wrong, cost plenty of money, but at least it’s fixed on a Saturday

This was the first winter with a new propane furnace and it failed in the middle of the night when the temperature dropped to negative 4 degrees. I called a handful of companies and none were able to come out. I called Best Plumbing & Cooling Contractors and they asked for my contact information and then messaged me to say that there was a $300 “Emergency Fee”. Although that seemed high, I had no other option. The technician arrived within the hour. He told me that he had to leave the truck running with flashing lights. My neighbor, who was also awake with a failed propane furnace, saw the vehicle in my driveway and called to see if I was ok. My neighbor told me to tell the technician to try going outside and warming up the propane regulator. He said he just warmed his up and his heat came back on. I relayed this to the technician, but he did not take him up on his suggestion. At one point he changed the flame sensor but that didn’t fix the problem. He asked me if I wanted to keep the new flame sensor in or if he should take it back out. I said it was fine to leave it in. He continued to try different things and finally after an hour or so, borrowed a lighter and repeatedly put the flame up to the propane coming towards the flame sensor and got it to light. I asked the technician multiple times to please explain what he did. My husband was out of town this whole time and I wanted to be able to explain to my husband what we should do when this happens again. He kept ignoring my question but then finally said if you get it to light up a few times, after a while it will stay lit. When it was time to settle the bill, I was flabbergasted at the price. It was the $300 Emergency Service, plus another $300 Labor Emergency Rate! All together, my bill was $720.79. The description on the bill was flame sensor installed, but again, the flame sensor was not the issue. After doing some research the following morning, it seems that my neighbor was correct and that the first thing you should try is warming up the regulator on the propane tank. It would seem the issue could have been fixed in 10 minutes. I have called and left messages 5 times to discuss my bill with no call backs. I am so confused as to why there are so many 5 star reviews when they won’t even return my phone calls.

Very happy with their service & quickness of getting to my home when my furnace decided to quit on me. And very grateful that they had one in the area for my home. Other places said it would be a week but that would give us heaters. Very reasonably priced as well!

First off, Amazing beyond words. Ken, the technician who I spoke with, was not only knowledgeable but made me a priority. In less than 3 hours of our initial phone call my heat was up and running and the service provided was exceptional. If a repair is ever needed in the future I would not hesitate to call. Can’t thank him enough.

KJ was responsive, came in the middle of the night to fix my boiler. Glad I chose him instead of other companies, really good prices. Will definitely come to him with any future issues. Thanks for your help boss man.

Knowledgeable and reasonably-priced. They replaced a direct-vent water heater with power vent for me. I got a few estimates and they were the most reasonable. I will definitely use them again.

Best Plumbing is THE BEST!! We had water leaking into our hallway carpet from what we thought was our hot water heater on a sunday night! We called Best Plumbing and our technician KJ arrived in less than 30min, assessed the problem, explained every repair option available. It was fixed in less than 2 hours from dispatch to repair! KJ was FANTASTIC, he saved us from more water damage and headaches and he even advised on what steps we could take with our homeowners insurance! Absolutely recommend Best Plumbing! Thank You Best Plumbing and Thank You KJ!

KJ was great. He came within an hour as an emergency call because my basement was flooded. My boiler was 30 years old and spritzing water so I had him replace it and he installed a sump pump so I won’t have the flooding again. He worked 2 long days at my house. Thank you KJ and the other technician that worked with him the second day.(Sorry, I didn’t get your name) I highly recommend this company. They are very responsive. If you have an emergency, call them!

Had a great experience with my new boiler installation. Was kept informed on any problems that came up and the installers did a clean and professional job.

9/8 We were in a bind and had an emergency. Great timely service. Ken and Andrew were knowledgeable and efficient. Very friendly as well. They are a good representation for the company. We look forward to continuing HVAC service. KM