Benjamin Franklin Plumbing

Their patient , knowledgeable , and talented staff installed a six head multi split inverter heat pump system in my 1770 cape. It doesn’t get more complicated than my install and Terry, Malachy, Jason, and Nick made it look easy. No ugly piping on the outside and seamless use of closets and chases for piping on the inside. Yes they do HVAC!

I have used Benjamin Franklin Plumbing and both times their staff have shown professionalism and have shown great care and attention to my home. Making sure to come in and out only when necessary, wearing covers on their shoes, cleaning up as they worked up to leaving out. Ryan W. was sure to go over every detail of the job with me. By the time he left I was not confused about anything that I paid for. I can explain it in full detail to my to brief him on the job as well. Ryan was kind, professional, honest and treated my home as if it was his home. Which I greatly appreciated. I love that they wear their id badges, have their tablets to take payments, photos and when they call it comes from the company line. Makes me feel secure. Their vehicle also has the company logo on it. They come with their own tools and equipment. I also appreciate the pricing. I will continue to use them for my water and gas plumbing needs.

After I found my toilet was backing up into my bathtub at an alarming rate- I turned to google to find someone who was open after hours to address my obvious septic back up…I found this company at the top of the list and called the 24 hr number. At first I was annoyed to reach the “A.I.” message but stuck with the rest of the phone call navigation (I was desperate) which brought me to an immediate appt set up. I was still skeptical about getting an appt within 12 hrs..so I called back and waited for a live person. I left a message and someone called me back within 5 minutes to confirm this was a real company ready to take us as a client. He confirmed the time for the next morning. We received text messages to confirm the appt, to let us know when the tech was 30 mins away, and listed a number to call with any questions. I called the morning of my appt to be sure this was still legit (I know, I know…) and a live person confirmed I was all set! When the tech, Eric Card showed up he was polite, professional, and answered all of our questions. He was very knowledge about septic systems. He offered suggestions to mitigate future issues and taught us a great deal about our current septic system. I would recommend Benjamin Franklin to everyone. Thank you for saving us so quickly from our backed up system so quickly and professionally! A thankful Southington CT family!

Our experience with Benjamin Franklin Plumbing was fantastic! All staff we spoke to were extremely kind and professional and got us on the schedule fast. I called on Wednesday evening about a slow leak in our basement pipe and they got us scheduled for first thing Friday, but made a note to get us in if anything opened up sooner and it did! They ended up coming out first thing Thursday morning! Extremely impressed by the level of professionalism and care from everyone we spoke with. Amisadai, the technician who came out, was fantastic. He was extremely thorough, patient, and kind. He explained everything in a way that was easy to understand and helped us create a plan for next steps. Absolutely fantastic team all around! We will continue to work with Benjamin Franklin Plumbing in the future!

Vinnie and Myles came promptly to fix our hot water system - not knowing what the real issue even was! As soon as they looked they had the system working within a few minutes. Additionally we looked at the overall system, which had not been maintained properly, and we got a much needed education. We'll be getting them back soon for future maintenance and new system. More to come. We highly recommend Benjamin Franklin Plumbing. Customer service was prompt, courteous, educated, and pleasant.

Ok this is the best contractor I have ever dealt with!! They are very professional on time and the work was done right the first time! I had a broken pipe on Thanksgiving and they fixed it for me the next day!!!! If you have performing needs, call them!!

No need to look at other reviews, this company will rob you! We paid for a full diagnostics of our hot water heater and they said it was fine just needed to replace the module. 3 weeks later and 3000 dollars later we needed to replace the entire unit! Not to mention they over charged us quadruple the price, because they knew we were desperate as it was freezing weather and we have a baby. They are very shady every conversation they have they have to go to the truck. If you …can call someone else ..ANYONE ELSE .

Jordan promptly arrived to assess the issue with my water heater. Upon his arrival, I informed him that another company had provided a quote. Jordan demonstrated respect and professionalism, asking that I hear him out while he presented alternative quotes. He offered detailed information on water heaters and identified additional concerns that required immediate attention to avoid potential future expenses. After presenting prices, Jordan observed my reaction and offered to revisit the quotes. Following a brief interval, he returned with a revised proposal that my girlfriend and I found satisfactory. As a result, a new water heater will be installed tomorrow, restoring our access to hot water. Throughout the process, Jordan remained committed to ensuring our satisfaction before departing. I would like to express my gratitude to Jordan for his dedication to his work and his commitment to providing exceptional customer service.

I made an appointment with Benjamin Franklin Plumbing for a intermittent very strong odor coming from laundry room / basement recreation room area the past couple weeks. Nicholas arrived on time and was very professional. Needless to say when he arrived the odor was not present at all so it was not an obvious fix. He trouble shooted and looked at all possibilities. He saw the open sink pipe without a cap ( we just removed the sink 2 weeks ago for renovations and have not installed a new sink yet ) Bingo! He then installed the cap . I will definitely call Benjamin Franklin Plumbing again for future plumbing needs.

Ben was very pleasant and very engaging. A pleasure to talk to. Found a problem with the kitchen shutoff valve on the hot water replaced the valve in 20 minutes. Professional job. Treat him good he is a great employee…Lester Palifka