Totaly unprofessional !! These folks are not afraid in giving nervous replies on the phone and even harsh comments to honest customers!! As a result,WILLIAM and DANNY,their "SALES FORCE" came up with cheap excuses,that I should not bother and wait another week...On top a zero estimate for almost a Week in attending and pushing for more time on an estimate for some 20 bottles,such as Chateau Le Pin,Chateau Gilette and others of prestine values !! Maybe they have no funds and need to wait in getting payed by their third partie, which is a common scheme Simply avoid these people to the fullest, and move towards to some real pros.These people started from a Restaurant Le Sablon in Brasschaat(Province of Antwerp)buying off from the departed mansion and villa owners at their local Golf Course neighborhood,and after their liquidation there the nightmare began as many other customers experienced too.These people are absolutely not afraid of cheep excusses in order to disguise their rip off mentality!! Use your time wisely and instead of being taking for a rediculous ride by these BELGIUM WINE WASTERS and Timewasters of the trade,as they clearly are!!