Alright, Here’s the straight skinny…There are things I really focus on as a healthcare “consumer”. And in my opinion, they make or break the experience.
As an RN, I’ve spent years providing not only exceptional nursing care, but also—great customer service. If you think about it, patients (which may be you, your family, or any human being). arrive needing care in a vulnerable position, no matter what type or level of care they are receiving .
It is Always important for providers to care for us utilizing knowledge, but care delivered without respect and compassion makes everything worse, not better.
Belen Family Dentistry got it all right. From the very first inquiry call the staff was pleasant and knowledgeable. Arriving at our early morning appointment, the office was already in full swing although not chaotic. Every room was occupied—but we were seen on time. Receptionist Nicky greeted us with a pleasant smile and provided answers to our questions. Once my 4 year old Grandson and I were taken into a room for his appointment, Taylor put on some music and helped Sunny to feel as comfortable as possible. She explained everything and focused on HIM. Once Doc Garcia-Gurulé came in, he was quick and efficient yet explained his findings to Sunny and myself, and inquired whether I had questions before we were finished. We received a referral and were ready to leave within 35 minutes. The only “peeve” I had with the entire experience—may be specific to me and my own practice: Nobody told us their names, I had to ask at the end of our visit. Other than that teeny little thing, for a first Dental visit with a four-year-old?? Perfect!!