Beacon Veterinary Specialists

I took my big boy last night and the team was amazing. They were accommodating and respectful. From the front desk check in process, the purple doctor and the amazing nurse Shawna. Shawna let me stay and comfort my boy the whole time. She was nice and explained everything to me from the cost to the treatment thoroughly. She even sat next to me on the floor to answer my questions while I comforted my boy. It’s not a nice feeling being in the emergency room but our experience was positive. Thank you!

My pet received wonderful care. The front desk staff, technicians, and doctor were exceptionally helpful, kind, professional, and communicative. Everyone was friendly and knowledgeable, and I appreciated being clearly briefed on the timeline for when we’d be seen and when my pet could go home. Dr. Johnson was especially thorough and helpful throughout the entire process.

The care was excellent! Dr. Fitch is the surgeon for my dog, who dislocated his knee. Dr. Fitch was knowledgeable, kind, friendly, and patient. He explained things clearly and simply. He is someone I trust my dogs with. The office was clean, comfortable, and decorated with beautiful portraits of dogs and cats. I highly recommend Beacon Veterinary Specialists.

Giving 2 stars because Beacon is capable of providing a very high standard of care. They have staff, like vet Tech Dustin and Dr. Appel, that have an amazing bedside manner in times of crisis and loss. Dr. Appel keeps your animals quality of life as the top priority and it shows! Beacon as a whole is great at caring for reactive dogs, they help keep your animal seperate if needed. However, the remaining 3 missing stars are to account for my time, energy and frustration spent double/triple checking estimates and invoices for things that actually didn't apply to our visit/case, invoices that were repeats and no way to decipher in an invoice, what is already paid for. If I can stress nothing else, DOUBLE CHECK your invoices before you go home and don't be afraid to ask questions... I have never encountered so much meaningless back and forth to straighten out what was paid vs unpaid and being given repeat invoices with a link to pay for the same things twice with their awful estimate/ invoicing system. After every visit or vet tech communication we were told to expect further communication, results or answer at certain times/ days, which never came. I would have to call to get answers and test results days or weeks later than promised. Someone would eventually go over test results or solutions, but only AFTER I called one to multiple times on many occassions. The front desk deserves an award for pleasantly fielding so many phone calls from me asking about a phone call that was always promised same day/ next day/ next week. Your animal will be well taken care of, but during stressful times with a medically complex or ill animal the last thing you need is to be frustrated by their invoicing and communication systems.

I brought an injured stray cat to Beacons Veterinary after being referred by the non-emergency line. The cat was in visible pain, and shelters were closed, so I hoped they could help. Initially, one of the receptionists was very kind and helpful. She showed genuine concern and pushed for the cat to be seen, even though the clinic initially seemed hesitant to take him in. I'm very grateful to her for advocating for the cat. Unfortunately, the compassion seemed to end there. The cat was seen for less than 30 minutes before being handed back to me in a carrier, with staff telling me he was "fine" -- despite his obvious distress -- and advising me to watch him overnight and take him to a shelter the next day. I was shocked. I made it very clear I wasn't the owner and had no experience with cats, let alone one who was potentially seriously injured. I trusted their judgment as professionals, but it just didn't feel right. The next day, I brought him to a shelter, where he was examined immediately. Within minutes, a vet there confirmed the cat had a severe spinal injury, likely from being hit by a vehicle, and had to be put down to end his suffering. Hearing this was devastating. Knowing he spent the night in pain -- when something could have been done sooner or simply letting me know that the cat was in bad condition -- has stayed with me. It's hard to escape the feeling that because I wasn't a paying client, the cat wasn't treated with the urgency or empathy he deserved. I understand vets have limitations, but turning away or minimally assessing an animal clearly in pain -- and passing responsibility onto someone with no resources or experience -- felt cold and dismissive. This experience has left me deeply saddened and disappointed. I sincerely hope Beacons reflects on how they handle emergency situations like this in the future. Animals in distress, regardless of ownership, deserve compassion and proper care.

Care provided was excellent. Doctor and care givers were compassionate, knowledgable, professional. I did not feel rushed. I was wowed. Thank you to these amazing people and team. Doctor Fitch and the vet tech. (Don't have her name) The experience with the Vet and the Vet tech was the best. Everything else was great.

Excellent and easy to communicate. Dr. Fitch examined my dog in the same room unlike other specialists who do the exam in separate rooms and explained the diagnosis and treatment options. All the I encountered were all good and helpful Not forcing me to schedule surgery immediately

I feel incredibly grateful to have such an outstanding vet near by. Staff was outstanding and treated my dog like he was their own. Lowell, Dakota, Amy and the wonderful woman at the front desk whose name escapes me. Apologies. Everyone you all rock! The entire experience from my initial emergency call to discharge was amazing!

It was compassionate and leading edge. I feel our pet received the best possible care and we were always given all the information to make an informed choice. Danielle was great and helped us work around our banks financial limits in daily withdrawals. Dr. Fitch was a wonderful communicator and was as happy as we were when the lab results came in clear. Things happened very quickly but we felt fully supported in making a decision that was right for us and our pet.

My dog had a TPLO at Beacon. He is a very healthy dog, never had any health problems; he loves to run and likely got caught in a gopher hole, and got a partial CCL tear. After non invasive treatments didn't show any improvement, my primary vet recommended looking into surgery. The actual surgery went well and my dog is healing fine. However. My primary vet sent over his 8 week x-rays and the team at Beacon never got back to me, even though the Beacon team explicitly said I can get the x-rays elsewhere and send them in. Luckily my primary vet went over the x-ray results and my dog is healing great. In addition, the pre-op appointment and physical exam were very rough. The staff were forcefully grabbing my dog to lay down and roll over before assessing his knees. I understand some dogs are apprehensive at the vet and you might need to physically move them, but those are basic commands that almost every dog knows. He could have just done them on command, and then they could have done the exam from there. I know he is capable of this because he's been able to follow commands in uncomfortable situations, since the very first time I went to his primary vet he's been able to do so. It was adding unnecessary stress to an already stressful situation. Dogs already fear the vet there is no reason to make that fear worse unless absolutely necessary to provide care. The actual surgery went smoothly but the care before and after is very lacking. If you know of a trusted surgeon I would recommend doing your pet's surgery somewhere else.