Bavarian Auto Haus

Exceptional customer service from beginning to end. I read the other reviews before I called them and the good reviews are accurate, based on my own experience. They texted me when the diagnosis was finished and texted me when the work was complete. They were finished earlier than they expected, which was good because I was able to avoid the late afternoon rush hour traffic in Reno.

Absolutely fantastic. Brought my ‘21 Audi SQ5 here for front and rear brakes/rotors. Saved me thousands over the dealer, work was performed quickly and on time, new brakes are better than OEM (they gave me the option for OEM but I never cared for the OEM performance). I’ve been an Audi fanatic for 15 years (on my 6th one). I’m very particular and wary of service with indie shop, but I don’t waste money on dealer service not covered by warranty; I will not hesitate to bring my car back here - they know what they’re doing. Shop and office staff are organized and highly responsive with communication. Labor and parts are exactly where they should be. Greatly appreciate this place!

Isaac as the customer service representative was professional and kept in communication with me as things developed with my Audi Q5 60k check up. He assisted in getting two elements partially paid for by my extended warranty which is much appreciated. My only complaint was when given a loaner car (maintenance took 7 days instead of 1 as originally expected), it was filthy dirty and covered with pet hair. I would expect a company that deals with European, higher end cars, would provide a clean car before allowing it off the lot. A client’s car washed when returned would also be a nice touch.

I went in for my suspension on my front end of my Mercedes c300, they were able to fix it within a week. Brenda was really nice and kept me updated throughout the whole process. They even gave me a loaner car so that I could go to work and back while my car was getting worked on everything is running smoothly and I am very happy with the results. I would definitely come back again with no hesitation. If I have any more car issues. I really appreciate the communication. Thank you so much.

They provided me with the services I wanted, called me when an unforeseen issue arose, had a loaner vehicle available, went a step beyond to make me happy. Everyone I dealt with was courteous, professional and they delivered on time. In short, I’d recommend them to anyone. They’re my “go to” place for work on my Mercedes.

Dealing with Brenda was a pleasure. She is knowledgeable, patient, and accommodating. The repairs that I needed for my 2010 were explained in detail and necessity. Thank you so much!! Will do business with again!

I'm so happy that I found Bavarian Auto-Haus! They took great care of me and my Z4. All repairs were as promised. The inspection was thorough and much appreciated. I now have a trusted place to bring my car in my new hometown.

I encountered a mechanical issue while driving through the desert on my way back to the Midwest. I had my car towed to a repair shop, and they had me back on the road within a couple of days. Isaac was attentive and kept me informed throughout the process. They were honest about the problem my car was experiencing and made the necessary repairs to ensure I could get home before the holiday. If you need a German mechanic in the Reno area, I highly recommend them.

We needed a new battery in our BMW & notified them that we had an important Dr appt & could they please get our car done on time. Well not only were we on time we were a little early. No stress! I had texted them about a week before about our situation & would be coming in from out of town & they remembered & were ready for us.

Excellent communication. They finished the work quickly. Very honest place with my second experience with them. One great thing about these guys is they follow up a couple of times after your service is complete and you take your car home to make sure that everything is still okay with your car. I will be taking my Mercedes there again for sure.