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Basement & Foundation Solutions

  • Waterproofing Service in Kernersville
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  • 4.7
    (41)
Basement & Foundation Solutions
Reviews
4.7 out of 5
(41 reviews)
4.7
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Wes Martin
6 months ago
The team at BAFS has been great to work with. Their inspector was the only one who came out and mentioned foundation issues as the cause of our sagging floor. Other companies were just giving partial quotes to replace floor joist, which wouldn't have solved our issue. I signed the contract one day, the next day they had a cancellation and asked if I wanted them to start my project as it was smaller than some others. I agreed and the team started. From the time Chris came out for the project review until the team cleaned up and departed, they where on time and professional. Franz and Dillion handled the foundation work, Richard completed the concrete lifting, both of which turned out great. I gave 4 stars, because they were not able to get our home to lift much given it's size. However, the tools they used allowed them to only lift one section at a time, and there was no way they could lift more than one story with their process. Their process was nothing like the videos I had watched where they would lift all of the helical piers at the same time, which would have spread the weight better and allowed the house to be lifted easier. Additionally, no engineering work was done before hand, it's actually completed after the fact, which I thought had to be done before the work to determine what was needed to stabilize the foundation and bring the home close to the original depth. If you have a one story home, their system is ideal for your repair and their price is on par with the other we received. Just keep in mind one was for replacing four 2x12 floor joist, while BAFS quoted for foundation work. If you have more than one story or if your home has foundation issues that require you to lift everything at once, then I would get a structural engineer to review the work and then ensure the company gets a permit and does the work as specified by the engineer.
Kirk Harrison
6 months ago
Chris and Randall showed up on time and completed my leveling project in the time frame they gave me. When I requested that they concentrate on an especially low spot, they spent quite a bit of time correcting the issue and even went back to another section to make the sections more even. Overall, very pleased with the workmanship and professionalism.
Lisa LaDue
7 months ago
Brandon and his team are phenomenal at what they do! They show up on time, explain things clearly, set expectations, coordinate with engineers when necessary and complete the task on time!!!! Brandon and his team are my “go to” trusted source for clients for quality of work at an affordable basement solution price!
Kyla Helsley
7 months ago
was not impressed with this company, despite the reviews that initially encouraged me to give them a try. Perhaps my experience was a one-off, but as someone who buys and remodels older homes for a living, I rely on professional contractors—and unfortunately, this wasn’t that. Communication was poor. The person they sent out arrived in an unmarked vehicle and a wife beater tank top, which gave off an unprofessional appearance—especially in front of my buyers. It gave the impression that the company hires the cheapest subs available and pockets the difference, rather than ensuring quality work. And it definitely wasn’t cheap. The workmanship itself was not great , and no one came behind to check or verify the job. I had to bring in my own engineer to identify issues that should have been addressed—issues that were clearly outlined in the original report I provided. When I followed up, I was told I hadn’t mentioned even though I had missed them in person whenever the report and provided the report. It then took several follow-ups to even get an option to correct it. Ultimately, I was told they could send someone else—but not for another 3 to 4 weeks—and even then acted like the error was on my side. I ended up hiring someone else. Overall, definitely not worth it almost $9000 I spent. I saw the owner answer so I would like to add to my review. I do multiple properties and I have cameras on site at all of them, and I can provide pictures of every single thing that I said. Again, I reiterate everything I said previously is correct.
Pamela Caldwell
3 months ago
Brandon and his team were swift to move when my clients needed remediation to their basement or the sale of their home would fall through. Thanks for the expertise and professionalism in taking care of our clients.
Jon Whitehead
5 months ago
Crew was top notch! They were instrumental in helping me with a tight closing deadline to repair some outside wall structure problems. Very professional and knowledgeable. Highly recommend!
Chris Fivecoat
7 months ago
Working with this team has been a total breath of fresh air. No drama, no confusion—just straight-up clear communication from the start. They’re quick to respond, easy to talk to, and make the whole process feel way less stressful than you'd expect. Honestly, one of the easiest crews to work with around here. Super professional but also just really good people. Thank you Brandon!
John Diachenko
11 months ago
Brandon came out to quote me on some foundation repairs and an encapsulation through a recommendation from an acquaintance and it was a great experience overall. Chris was the team lead for the crew who did my work and you couldn’t ask for better communicator or hard worker. I knew exactly when they were going to be at my house working and when they were headed home for the day. I’m kicking myself for not remembering the names of the other guys on the team because they made sure everything was done with precision and quality. I highly recommend Brandon and his company and if you use them, ask for Chris’ team to do your work!
Rebecca Graves
7 months ago
I used Basement & Foundation Solutions for a drainage issue in my basement. We ran into a problem but Krystle and Brandon solved it quickly and satisfactorily. Krystle was a delight to work with. She was wonderful at listening to my concerns and understanding where I was coming from. AND no more water problems in my basement!
Nikki Bollman
3 months ago
This is an excellent company, they are extremely knowledgeable and professional. I highly recommend working with Brandon and his team for any foundation, crawl space, and concrete repair.
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