Bartlett Towing

Worst service ever. Unfortunately, we were involved on a car accident today and, again, unfortunately, this was the towing company assigned to pick up our car. As soon as my family shows up, the lady let them know that they don’t speak spanish (without even knowing I was on the phone ready to translate for them). That just tells me they decide whether who receives good service and who doesn’t. Also, our car had a previous damage on the bumper and the guy who towed it was informed about it, but yet they weren’t careful enough and they made the damage worse. When we tried to inform them they just deny it and stated that the damage comes from the accident which was NOT possible because the impact was received on the side of the car. Not the front. When I explained that to the lady talking to me she didn’t even know what day they received the car. If I could give them zero stars, I would.

This place is absolutely unprofessional and running and unlawful business. They will lie and take your items to keep for themselves and their staff of ex cons will sell them after trying to intimidate you. They want the registration however it is in the car and they will lie and say it isn't in there. Their staff member on a golf cart put his hand in my vehicle as I was in it and threatened me, calling me names and once I told him what he did he tried to apologize. Debra the supervisor wanted to know why the car was there which has nothing to do with the personal items in it and tried to charge me for the personal items which is illegal.

We thought we needed a company to move a fairly new Porsche to the dealer as car had been sitting 6 months and battery was dead. (we were unable to charge due to battery/circuit protection). Gosset recommended Bartlett towing so I called and setup an appointment. They responded immediately. Driver suggested he first try to jump start the car - It worked and most importantly the driver saved us $ and time. So if you need someone you can trust then give them a call. I highly recommend their services - AND especially their people.

I was involved in an accident earlier this week and Bartlett Towing was assigned to pick up my car. The driver arrived and was incredibly professional and made sure I had everything I needed out of my car before taking it away. When dealing with the staff today at the tow lot, that same level of professional service was given to me. I was treated like a person. I was respected. Having your car towed because of a collision is never something anyone wants. But the staff at Bartlett Towing has made me feel a little better after this unfortunate event.

They never showed up after lying that there were on their way. They waisted 3 hours of my day. You definitely don't want these unprofessionals in times of crisis.

Worse towing company. Called to get my 08 chrysler 300 towed to a mechanic shop, they just asked what year it was so I assumed they would know what they were doing. An hour later I get a phone call from them saying they basically dragged my AWD car but now needed to get another tow truck with a flatbed. I dont work in the towing industry so I didn't really think much about it. They dropped off the car at the shop and since everything looked fine I signed the document they handed to me and left quickly. The car needed a new starter so it wasn't until 4 days later that I got that fixed and checked the car that I realized they messed up my transmission. How do you not know an AWD car needs a flatbead to be towed if that's what you do for a living? They obviously didn't want to take responsibility and I lost thousands of dollars having to ultimately sell it as a junk car. Worse service ever.

Worst towing company ever, will lie about showing up and will never show up. 2 time this has happened

After seeing how their driver just drove on summer avenue I would not have them tow anything for me. I thought I was going to T bone this huge tow truck. My goodness. I’m so shook up.

My vehicle wouldn't start so I called Bartlett Towing to pick it up. They arrived 40 minutes after I called and were very professional and quick. I highly recommend them. Price was more than fair I thought.

Treated my family like trash because they didn’t speak English. Thought racism was on the decline in our country. Sorry to see you people still keeping it going.