DO NOT USE THIS COMPANY
I was connected to this towing company through my insurance, and the entire experience was unacceptable from start to finish.
First, the drivers did not speak English, which made it extremely difficult to communicate basic instructions about where the vehicle should be taken or how to handle the keys.
Second, despite clearly requesting that my car be dropped off at the dealership, they towed it to their own storage facility instead. They then attempted to charge me $600 to release my car. I had to involve my insurance company because they took the vehicle somewhere I never authorized.
Third, and most concerning, a brand-new Dyson vacuum still in the box was stolen from my trunk. It was there before the tow and gone when I got the car back.
For the past three days, I have been trying to speak with a manager. Every time I call, a different person answers and promises that management will call me back “within 10 minutes.” That call never comes. I have followed up repeatedly, and now they are not even answering my calls.
If you want unexpected fees, no accountability, and the risk of your belongings being taken, then this is the company for you. Otherwise, avoid them at all costs. This has been, without question, the worst business experience I have ever had