I have taken this tour 3 times, I liked them all but this last one showed a big improvement in the services offered by the company (I actually enjoy how every time they have improvements, shows that they care abt consumers).
The guide Franklin was very nice, very attentive, helpful and kind. My experience is that the staff is always very nice and this time it was no exception. The boat was a bigger boat than previous times and that was more comfortable (and very important specially for seniors and children). As before we were picked in the hotel -comfortable and clean van-, then we went to different Islands (the route was a bit different but I found it very interesting since we had the opportunity to walk through the bocachica fort), we had a very nice shrimp cocktail and a fresh fruit salad, I enjoyed a lot the snorkel (I saw many colourful fishes), I also ate oysters at Cholon Island and the lunch place was nice, calm and clean. The food was also good (drinks and extras to the menu that is offered with the tour are at your cost).
A nice surprise is that locals are taking more care of the spaces since I had the impression that they were more clean. However, there is a lot of floor for improvement, in some specific places it was a bit sad to see plastic and trash in the sea and beaches. Hopefully local authorities help to keep this amazing places good and companies like this one pressure to take care of them so the experience can only be better.
I highly recommend this tour with this company, it gives you a good sense of Rosario Islands, you can experience the traditional food and the staff (specially guides) are always very nice and helpful, at least until now that has been my experience. Price/quality is also good.
Tip: take some cash with you to get drinks and sea appetisers at the places and to tip (in the first island there were guides that are not part of the company and they ask tip at the end for the service), be aware that you will get wet many times and that the sea may get wild in the evenings, delicate things such as cellphones can go better on plastic bags inside your bag (small bag).
(Tip for the company: I think the company should better do an agreement with the guides that are not part of the tour and include the tip on the price so quality can be also checked -one, only one of the guys -and not everyone received it- was a bit rude at the beginning because people were not gathering properly at the groups-, another possibility is to tell in advance that there is option to have them as guides and how much does that cost, I suggest this also to warranty that costumers have enough ready to give them ).