Best Option Restoration of Central Texas

Best Option turned out to be a trustworthy, easy to work with, company. Having mold remediation is a stressful process and they made me feel supported as we were trying to sell our house.

If I could give Erika & her crew 6 stars, I would. She’s easy to work with and communicates well. They did a fantastic job of packing up & moving out 2 downstairs rooms full of furniture & stuff, and the upstairs master bathroom & vanity area, also full of stuff, and all in 3 1/2 days. She identified water & mold damage on some of the furniture, and took photos of damaged items for use with insurance.

William and his team were extremely efficient and professional. The initial cleanup and dryout process was scheduled very quickly and the team was on time and did a great job. I highly recommend Best Option Restoration!

These people are beyond shady & don't know what they're doing. They bill you for things not done & don't do what they state they will. They are hardly punctual. I have way too much to say about them that is negative, but don't want to spend a day typing. I'm having to recheck everything because of them. They don't know how to do negative air. They also damage your house and do things not authorized. They don't follow protocols and skirt the process. BE WARE!!! If you want to get things done right, go elsewhere.

Overall our experience with BOR Austin did not match all the other reviews here describing excellent communication and speed of service, which left us feeling disappointed and confused on the experience we had. Our project was pretty small in comparison to other jobs which we thought should be smooth sailing and efficient work. Unfortunately, we experienced the opposite. We had two spots (see photos for context) in the ceiling with some water damage and it took BOR 5 weeks to complete the project. We know people who have had kitchens redone in 5 weeks. My wife and I couldn’t use our offices (WFH) for that whole time. We called BOR to address water damage caused by roof leakage. The roofing company we worked with completed the roof repairs within 48 hours of their quote, which made the extreme inefficiencies and delays from BOR extra perplexing. Their timing and duration of work was perplexing: There were some weeks where crew only came one time, and days that they worked for less than an hour. We never knew when they would show up and felt like we had to hound Carlos to get updates or schedule the next work day. This leads to our other major complaint: there was absolutely no proactive communication or scheduling with us. We had to be our own project managers for this fix putting us in awkward positions of advocating for our project to the point we felt like we were being rude. In comparison to the roofing company/mold company we also dealt with in this project, the communication was a stark difference between these different companies. Whenever we did try initiate communication regarding the schedule or advocacy, we often were met with curtness and deflection. When the project dragged on, Carlos said it was because of competing projects—but if we had had this information up front, or regular updates from the company on when to expect work, we could have tempered our expectations. But on the first day we had been told the water remediation would take four hours—that was barely enough time for them to set up the containment zone so our expectations were off from the start. Additionally the workers onsite would tell us one thing while Carlos would tell us another, or they seemed to be confused about what was actually going on (such as during the mold remediation). Other sore spots with this project included being asked to supply crew with supplies like extension cords, paint brushes, and other material; losing furniture hardware; walls that were unaffected with this project somehow became discolored (see photo) even after cleaning; texturing the walls before paint look clumpy and don’t match the other walls in the room; tape ripping off unaffected ceiling paint with noticeable patches now; scratched floor in one room and messy painting edges we redid ourselves. Another factor impacting our poor experience besides the lack of communication and slowness of work, was the fact we had to pay another company over $500 just to clean the worksite. This company seems to be the sister of BOR so it felt like we were just being upcharged for an incomplete job.

Water from the apartment above mine flooded my bathroom. We faced problems with water damage, mold, serious plumbing issues, and asbestos. Carlos and his team at BOR took charge and, one by one, knocked out the issues. The remediation was thorough and the build-back was first class. He worked with my insurance company to make sure I was fully compensated. He and his team took measures to protect my property, and they were always respectful. Please see my "before" and "after" photos that reflect B.O.R.'s excellent work.

First time working with Best Option Restoration and I can see why they came highly recommended from one of the contractors we’ve used in the past. Nobody wants to deal with water damage, but the Best Option Restoration team made it much easier. First, we woke up a few days ago to a water bubble in our garage ceiling..I called Carlos and he was at our home later that day to take a look at the water damage. He gave me an honest answer and even said in this case it wasn’t too hard to fix and could be done by a handyman for cheaper. We had water damage previously and wanted piece of mind knowing this would be done by professionals who have dealt with water damage and had the right equipment, so we opted to work with BOR instead of calling a handyman for this work. William and his team arrived the very next day. They were great! They were on time, did excellent work, left our garage in clean/great condition, etc. They left some equipment for a few days (dehumidifier, fans, etc.) to make sure the area was fully dry before giving us the go ahead to build that area back. William was awesome to work with as well..highly recommend! We had talked to Carlos about another area we had concerns on and William spent extra time taking a look at this area and giving us piece of mind that the other area did not have any water damage/mold. A+ service

Incredible service!!! Wes went above and beyond to communicate with us every step of the way. Highly recommend!

Carlos and team have been out to my home on more than one occasion, so I know their work personally. These guys care about going above and beyond to ensure that all work is complete and total the first time; however, will work even harder to make sure the client is satisfied before leaving.

Excellent mold remediation company! Our home became an unanticipatedly huge project. With excellent communication, William stayed determined and polite, working tirelessly to get our home safe. I'd higher them again in a heartbeat, but hope not to. Mold be gone and stay gone!