I’ll start off with, if I could give 0 stars I would. I wrote a review on the weekend of 04/27/24, I expressed my disappointment and frustration on the fact that I took my acer Porche Design laptop to be repaired due to water damage. I told him the issues and he claimed to be able to do the job, told me worst case scenario we would have to get a whole new motherboard replaced, that’s fine i understand that the laptop might need expensive fixes. He gave me a statement of $1050 on top of a $180 deposit just to have him look at the he laptop, he also claimed to deduct the deposit from the total if he were to do the job. I pay and he starts working, 1 week later I call for an update, I don’t expect the laptop to be ready, but I wanted an update on tracking etc. I was met with an extremely dismissive call and a rushed conversation with no update. 2 weeks later he calls me and claims the laptop is fixed and ready to be picked up, I tell him I can be at his business (his house) in 20 minutes, once again he’s extremely rude and says “yes please no later than 20 since I am leaving the house shortly”. First thing, why would you call me to tell me my property is ready to be picked up if you barely have the time to properly exchange my property? But that’s only the start, upon getting my laptop back I notice that the laptop doesn’t have a properly running WiFi driver, and when I tell him about it he says repair is not part of the “package”. Disappointed because the laptop is still not working, I leave a bad review. He reaches out worried about the review, not that my Laptop still had issues, and says he needs that taken down. I gave him the benefit of the doubt, all I want is for my laptop to work, I already paid, I just want my service, so I take down the review and take my laptop back to him. He said this help wasn’t in his “package” (odd since I never payed for a package). He refused to help until he saw my bad review and then he wanted to fix the issue. So now I have taken the laptop back to him for a SECOND time and he calls me to let me know that it was a faulty WiFi card and, importantly, he claims he will only charge me $100 for the new WiFi card, that he is not charging for labor, yet when I searched for prices on WiFi cards, there was nothing over $30, so this was the first major instance of him blatantly lying to me. I chose to ignore this fact because I just want to get my laptop fixed, I am a college student in the end of the semester, I have finals and last exams to do and I have not been able to do much for the past 4 weeks because of this individual constantly lying and cutting corners. But to get to the final straw, I get my laptop back and the WiFi was available, I was momentarily tricked though, because within 6 hours of having my laptop the WiFi driver disappears. I was able to fix the issue by restarting my laptop, but upon doing this I notice that my laptop, which had a fingerprint scanner, shows up as not having a compatible scanner for Windows Hello, which is extremely odd, and the Face ID doesn’t work either, two features that I had before all of this mess. I do further searching on my laptop and realize that the PC name is called Acer Swift, but I have an Acer Porche Design RS, those are not the same computers, the Swift is a different model, my assumption is that he lied about being able to handle this job, found a motherboard close enough to be compatible with the rest of the system, installed it, and now I’m left having to deal with the ramifications of his faulty work. Now today my laptop again doesn’t connect to the WiFi because the driver has disappeared, I have restarted my laptop and still the issue persist, I have made attempts to tell him that there’s an issue and he constantly claims it’s software. He, for the life of me, never owns up to his mistakes. The WiFi driver wasn’t a software issue, neither is the fingerprint scanner, and neither is this disappearing WiFi driver AGAIN. These are harsh words, but it has to be said, he is a cheap computer technician he’s a liar.

I had updated my review to 5 stars because Adrian called me after my 2-star review and explained the delay in getting my receipt to me. I was very appreciative and felt he cared about his customers. However, a week later, my computer keeps shutting down. I called him 15 minutes before he closes on Saturday and he told me to call back on Monday and hung up on me! His website shows he opens at 7am on Sunday. Now I just want my money back since I have to take it elsewhere.

Az Computer Services offers top-notch computer repair services that are fast, affordable, and reliable. Their skilled technicians quickly diagnose and fix issues, ensuring minimal downtime. With competitive pricing and a commitment to customer satisfaction, they are a go-to choice for anyone in need of quality computer repairs.

I would like to thank AZ Computer services for helping out my parents! They first used AZ several years ago, before covid. Then when mom's computer was stuck in an infinite boot loop (we suspected a virus) dad remembered that he had used AZ in the past so we setup an appointment. We dropped off the computer at AZ. While the diagnostic fee seemed high $125 for custom builds (the fee could have been better disclosed and the computer was not technically a custom build- it was purchased from Amazon) we were very happy with AZ's honest work that went above and beyond what we expected! Furthermore, the turnaround time from diagnosis to repair was very fast- less than 24 hours. AZ indeed diagnosed it as a virus that was causing the boot issues, and after the very reasonable repair fee, not only did they wipe the computer and reinstall Windows, but they also installed ESET (an antivirus program that I was also looking to install myself) and was able to preserve some data from the hard drive, and installed an extra drive. We're very happy with the service from AZ and I was pleased knowing that my parents were well taken care of. We highly recommend AZ!

My mom's laptop had a broken hinge. I called and got a super quick response. I was able to get an appointment same day. I was informed that this is a common problem with out model laptop and that they had parts in stock. We had out laptop back in less than 24 hours. The communication throughout the process was great! I would highly recommend.

I recently had my Apple MacBook Pro repaired at AZ Computer Services LLC, and I couldn't be more satisfied with the experience. From the moment I walked in, the staff was incredibly friendly and attentive. They took the time to understand the issues I was facing with my laptop and explained the repair process in detail. The turnaround time was impressively quick, and my MacBook Pro now runs as smoothly as it did when it was new. The quality of the repair work was exceptional, and they used genuine parts, which gave me peace of mind. Additionally, their pricing was very reasonable, especially considering the high level of service and expertise they provided. I highly recommend AZ Computer Services LLC to anyone in need of computer repairs. Their professionalism, technical skills, and customer service are top-notch. I will definitely be returning for any future computer needs!

Adrian was extremely responsive, professional, friendly, and efficient! He knew exactly what the problem was with my computer and had it back to working condition by the next day without charging any extra fees. Highly recommend AZ Computer Services!

I recently had the pleasure of visiting AZ Computer Services LLC in Gaithersburg, Maryland, and I couldn't be more impressed with their service. My laptop, which had been giving me trouble for weeks, finally broke down completely, and I was in desperate need of a quick fix. From the moment I walked in, I knew I was in good hands. Adrian was incredibly knowledgeable and friendly, taking the time to listen to my concerns and explain the potential issues and solutions. What truly amazed me was their efficiency; within just 24 hours, they had diagnosed and repaired my laptop, making it as good as new. The turnaround time was phenomenal, especially considering the complexity of the problem. Not only was the service fast, but it was also reasonably priced. I felt that I received excellent value for the quality of work done. Adrian demonstrated exceptional expertise and professionalism throughout the entire process. If you're looking for a reliable, quick, and affordable computer repair service in Gaithersburg, look no further than AZ ComputerServicesLLC. They exceeded my expectations in every way and have earned a loyal customer in me. Highly recommended!

I brought my computer into Adrian. He efficiently and effectively assessed and repaired it. Very reasonable price too. Thanks for all your help!

Adrian was really helpful in rescuing all my data from an external hard drive that was close to death. He got me in for an appointment immediately and got all my precious files restored and onto a new device within 24 hours. Really friendly and gave good advice for how to avoid this in the future!