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AZ Computer Services LLC

  • Computer Repair Service in Gaithersburg
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  • 4.5
    (501)
AZ Computer Services LLC
Reviews
4.5 out of 5
(501 reviews)
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Daniel Rodriguez
6 months ago
Adrian seems like a good guy, but the way he runs his business isn’t fair. When I asked about repairing my laptop screen, he gave me a price range, but when I went in the price range went up because it was a “Pro” model. I agreed, but when the repair was finished, the price went up again. He said he was giving me a discount on labor, but really it was just the $150 diagnostic fee being “deducted” — which he had already told me would be applied toward the repair. So in reality, there was never a real discount. On top of that, I also had him fix my girlfriend’s laptop, so he made double. I understand it’s a business and it is what it is, so I paid the full price. After about 2 weeks, the screen stopped working again — just showing black with lines — even though it had been working fine the day before. When I contacted him, instead of honoring the 2-month warranty he advertises or even offering a solution, he immediately said it was “physical damage” and went straight into quoting me a new repair price. Keep in mind, I had already paid $575 — and as a normal college student, I don’t have that kind of money to throw around, especially twice, on what could very well be a botched job that caused the issue in the first place. I chose to repair instead of buying new to save money, and now I feel like I wasted it. I wouldn’t recommend taking your computer here for repairs
satay yadav
3 months ago
Highly Recommend AZ Computer Services LLC! AZ Computer Services LLC was absolutely fantastic to work with. They were professional, knowledgeable, and incredibly responsive from start to finish. They quickly diagnosed the issue, explained everything in a clear and honest way, and had my system running better than ever in no time. What really stood out was their attention to detail and customer service—they genuinely care about doing the job right and making sure you’re satisfied. Pricing was fair, turnaround time was fast, and the quality of work exceeded my expectations. If you’re looking for reliable, trustworthy, and skilled computer services, AZ Computer Services LLC is the way to go. I’ll definitely be using them again and recommending them to others.
Nolan Walker
2 months ago
Adrian is quick to take your money, but not so quick to follow up or stand behind their word. My PC was having issues and Adrian quoted me $200 for diagnostics, which was really high and we worked out a deal for $150, mentioning they would use the $150 towards a credit on repair. He did pick my PC up after he refused me to drop it off to him, I was in the area, maybe he's claiming insurance miles, who knows, but he did pick it up and drop it off which was convenient I guess. When he picked my PC up he said there was no signal so he couldn't send receipt.. I asked him to send me a receipt for the charge, probably about 5 times, and every time I called him he was super short and rushed me off the phone like he was super busy, and didn't care. Finally they got back to me after I called many days later and they said the processor was overheating and the water cooler had broken down. That part is true and why I give them 2 stars instead of 1. But he said that it wasn't repairable and I needed a whole new PC - which was bs and excuse not to use the credit for repair. I got my PC back, it didn't turn on - did some probing and they left the GPU unplugged and the 2 memory sticks in the wrong slots and left me with no windows OS. Luckily, I started building my PCs in 5th grade and know how to work around a computer, got it to post, and then had to reinstall windows again - definitely not the state a PC should be in when returned to a customer, especially when it was in working order upon dropping it off, anyone else would probably have been screwed. Anyways, he lied to me about it being repairable - I'm writing on the PC right now, I reinstalled windows (with a hair dryer blowing cool air at the PC) and have the CPU running at 70% until I can fix the thermal issues very soon. I asked for a refund, never heard back, so I'm letting my credit card company deal with it. Be cautious, lying to your customers and leaving your PC in an unstable condition, and refusing to send receipts upon many requests.. this is not how you run a business in America.
Tom Zhao
3 months ago
I recently had the pleasure of using AZ Computer Services, and I couldn't be more impressed. Adrian, the tech expert , provided exceptional service. He came to my house and quickly diagnosed and fixed the issue with my computer. Adrian was not only highly skilled but also very personable. He explained the problem in simple terms and offered valuable advice on how to prevent similar issues in the future. His professionalism and efficiency were truly remarkable. I highly recommend AZ Computer Services to anyone in need of computer repairs or technical support. They offer top-notch service with a personal touch. Thank you, Adrian, for a job well done!
Marcus Gallo
3 months ago
I had an excellent experience with AZ Computer Services. The technician came to my house and provided outstanding service from start to finish. Everything was handled very professionally, and the pricing was very affordable. What I appreciated most was how patiently everything was explained to me step by step, making sure I understood exactly what was being done and why. My computer is now working perfectly. I highly recommend AZ Computer Services to anyone looking for reliable, honest, and high-quality computer repair services.
Joseph Stolz
3 months ago
Outstanding Service and Fast Help I had a computer issue that I urgently needed help with, and after calling several other repair shops that were unable to assist me, I reached out to AZ Computer Services. From the moment I spoke with Adrian, I knew I was in good hands. Adrian was extremely knowledgeable, professional, and efficient. He quickly diagnosed and resolved my computer problem in a way that other shops couldn’t, saving me both time and stress. The turnaround was impressively fast, and the communication throughout the process was clear and reassuring. It’s rare to find a technician who not only knows what they’re doing but also genuinely cares about helping the customer. I highly recommend AZ Computer Services, and especially Adrian, to anyone looking for reliable, honest, and expert computer repair.
Sean McHugh
3 months ago
Adrian is the man. Was thoroughly impressed with his speed of service. He accepted my computer within the day I got it damaged and he got it back to me good as new in only 2 days. Just a heads up, if you have a higher end computer such as a MacBook Pro, a gaming laptop, etc. the service cost is a bit more pricey, but it’s definitely worth it for the quick turnaround. Thank you again!
Justin Kemathe
5 months ago
I had an incredible experience with AZ Computer Services! From start to finish, they were professional, knowledgeable, and fast. The team quickly diagnosed the issue with my computer and had it running perfectly again in no time. They took the time to explain everything clearly and made sure I understood the repair process. What really stood out was their excellent customer service — friendly, honest, and truly focused on helping their clients. The prices were very reasonable, especially considering the quality of work and how efficiently they handled everything. If you’re looking for a place that’s trustworthy, skilled, and dependable, I highly recommend AZ Computer Services. They’re my go-to computer repair shop from now on! 💻👏
Robert Gallo
3 months ago
AZ Computer Services provided excellent in-home computer repair service. The technician was very knowledgeable, professional, and respectful of my home. The service was affordable, and they took the time to explain everything clearly, step by step, which I really appreciated. I never felt rushed, and all my questions were answered. Great service and great value—I would definitely use AZ Computer Services again and highly recommend them.
Khalia Naquin
a month ago
AZ Computer Services are fast and reliable, he got me in quickly, quoted me, stayed true to the quote, and fixed my brand new MacBook. Highly recommended if you’re in need of fast quality work.
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