I’ll start off with, if I could give 0 stars I would. I wrote a review on the weekend of 04/27/24, I expressed my disappointment and frustration on the fact that I took my acer Porche Design laptop to be repaired due to water damage. I told him the issues and he claimed to be able to do the job, told me worst case scenario we would have to get a whole new motherboard replaced, that’s fine i understand that the laptop might need expensive fixes. He gave me a statement of $1050 on top of a $180 deposit just to have him look at the he laptop, he also claimed to deduct the deposit from the total if he were to do the job. I pay and he starts working, 1 week later I call for an update, I don’t expect the laptop to be ready, but I wanted an update on tracking etc. I was met with an extremely dismissive call and a rushed conversation with no update. 2 weeks later he calls me and claims the laptop is fixed and ready to be picked up, I tell him I can be at his business (his house) in 20 minutes, once again he’s extremely rude and says “yes please no later than 20 since I am leaving the house shortly”. First thing, why would you call me to tell me my property is ready to be picked up if you barely have the time to properly exchange my property? But that’s only the start, upon getting my laptop back I notice that the laptop doesn’t have a properly running WiFi driver, and when I tell him about it he says repair is not part of the “package”. Disappointed because the laptop is still not working, I leave a bad review. He reaches out worried about the review, not that my Laptop still had issues, and says he needs that taken down. I gave him the benefit of the doubt, all I want is for my laptop to work, I already paid, I just want my service, so I take down the review and take my laptop back to him. He said this help wasn’t in his “package” (odd since I never payed for a package). He refused to help until he saw my bad review and then he wanted to fix the issue. So now I have taken the laptop back to him for a SECOND time and he calls me to let me know that it was a faulty WiFi card and, importantly, he claims he will only charge me $100 for the new WiFi card, that he is not charging for labor, yet when I searched for prices on WiFi cards, there was nothing over $30, so this was the first major instance of him blatantly lying to me. I chose to ignore this fact because I just want to get my laptop fixed, I am a college student in the end of the semester, I have finals and last exams to do and I have not been able to do much for the past 4 weeks because of this individual constantly lying and cutting corners. But to get to the final straw, I get my laptop back and the WiFi was available, I was momentarily tricked though, because within 6 hours of having my laptop the WiFi driver disappears. I was able to fix the issue by restarting my laptop, but upon doing this I notice that my laptop, which had a fingerprint scanner, shows up as not having a compatible scanner for Windows Hello, which is extremely odd, and the Face ID doesn’t work either, two features that I had before all of this mess. I do further searching on my laptop and realize that the PC name is called Acer Swift, but I have an Acer Porche Design RS, those are not the same computers, the Swift is a different model, my assumption is that he lied about being able to handle this job, found a motherboard close enough to be compatible with the rest of the system, installed it, and now I’m left having to deal with the ramifications of his faulty work. Now today my laptop again doesn’t connect to the WiFi because the driver has disappeared, I have restarted my laptop and still the issue persist, I have made attempts to tell him that there’s an issue and he constantly claims it’s software. He, for the life of me, never owns up to his mistakes. The WiFi driver wasn’t a software issue, neither is the fingerprint scanner, and neither is this disappearing WiFi driver AGAIN. These are harsh words, but it has to be said, he is a cheap computer technician he’s a liar.

I recently had my custom-built PC repaired by AZ Computer Services, and I couldn't be happier with the results. From the moment I contacted them, their professionalism and knowledge were evident. They quickly diagnosed the issues with my PC, explained everything in simple terms, and provided a clear estimate. The technicians at AZ Computer Services are true experts. They not only fixed the problem but also optimized my system for better performance. The turnaround time was impressive, and they kept me informed throughout the process. My PC is now running smoothly, and it's better than ever! If you need any computer repair, especially for custom builds, I highly recommend AZ Computer Services. Their expertise, customer service, and attention to detail are top-notch. I’ll definitely be returning for any future needs.

Everything from setting the appointment to pick up was smooth, easy, and pleasant. I was treated with kindness and respect, and the service was done swiftly and excellently. I really appreciate the hard work, diligence and care I experienced and I will highly recommend Adrian to all my friends. Thank you very much :)

I recently had the pleasure of working with AZ Computer Services LLC in Gaithersburg, Maryland, and I can't speak highly enough about the exceptional service I received. From the moment I walked in, it was clear that this is not just any computer shop—it's a place where customer satisfaction and technical expertise are top priorities. Adrian at AZ Computer Services is incredibly knowledgeable, professional, and friendly. They took the time to listen to my concerns and thoroughly diagnose the issues with my computer. What impressed me most was their ability to explain complex technical matters in a way that was easy to understand, without any of the usual jargon. The turnaround time was impressive; my computer was up and running again in no time. They even went the extra mile to optimize my system's performance, ensuring that it was better than ever. The pricing was fair and transparent, with no hidden fees or surprises. Whether you're dealing with a minor glitch or a major repair, AZ Computer Services LLC is the place to go. Their dedication to quality service, combined with their extensive technical expertise, makes them a standout in the industry. I highly recommend them to anyone in need of computer repairs or IT support in the Gaithersburg area. I'll definitely be returning for any future tech needs!

I recently had the pleasure of working with AZ Computer Services, and I can't recommend them highly enough. From the moment I contacted them, their professionalism and dedication to customer satisfaction were evident. My computer had been running extremely slow, and I was concerned it might be a hardware issue. The technician from AZ Computer Services arrived promptly and diagnosed the problem quickly. Not only did they resolve the issue efficiently, but they also took the time to explain what went wrong and how I could prevent similar problems in the future. Their expertise is top-notch, and they are incredibly friendly and approachable. It's clear they genuinely care about their customers and go above and beyond to ensure the best

I recently had my Apple MacBook Pro repaired at AZ Computer Services LLC, and I couldn't be more satisfied with the experience. From the moment I walked in, the staff was incredibly friendly and attentive. They took the time to understand the issues I was facing with my laptop and explained the repair process in detail. The turnaround time was impressively quick, and my MacBook Pro now runs as smoothly as it did when it was new. The quality of the repair work was exceptional, and they used genuine parts, which gave me peace of mind. Additionally, their pricing was very reasonable, especially considering the high level of service and expertise they provided. I highly recommend AZ Computer Services LLC to anyone in need of computer repairs. Their professionalism, technical skills, and customer service are top-notch. I will definitely be returning for any future computer needs!

My mom's laptop had a broken hinge. I called and got a super quick response. I was able to get an appointment same day. I was informed that this is a common problem with out model laptop and that they had parts in stock. We had out laptop back in less than 24 hours. The communication throughout the process was great! I would highly recommend.

Adrian was extremely responsive, professional, friendly, and efficient! He knew exactly what the problem was with my computer and had it back to working condition by the next day without charging any extra fees. Highly recommend AZ Computer Services!

I had updated my review to 5 stars because Adrian called me after my 2-star review and explained the delay in getting my receipt to me. I was very appreciative and felt he cared about his customers. However, a week later, my computer keeps shutting down. I called him 15 minutes before he closes on Saturday and he told me to call back on Monday and hung up on me! His website shows he opens at 7am on Sunday. Now I just want my money back since I have to take it elsewhere.

I would like to thank AZ Computer services for helping out my parents! They first used AZ several years ago, before covid. Then when mom's computer was stuck in an infinite boot loop (we suspected a virus) dad remembered that he had used AZ in the past so we setup an appointment. We dropped off the computer at AZ. While the diagnostic fee seemed high $125 for custom builds (the fee could have been better disclosed and the computer was not technically a custom build- it was purchased from Amazon) we were very happy with AZ's honest work that went above and beyond what we expected! Furthermore, the turnaround time from diagnosis to repair was very fast- less than 24 hours. AZ indeed diagnosed it as a virus that was causing the boot issues, and after the very reasonable repair fee, not only did they wipe the computer and reinstall Windows, but they also installed ESET (an antivirus program that I was also looking to install myself) and was able to preserve some data from the hard drive, and installed an extra drive. We're very happy with the service from AZ and I was pleased knowing that my parents were well taken care of. We highly recommend AZ!