Edit: I got a call back regarding the problems I had with the new build. Although I won't take this review down as my personal experience, I will edit it for posterity's sake, I was offered a partial refund for the stuff I lost. I do appreciate that and that I was also told I could bring the computer back in to resolve the overheating issues I am still dealing with. I also appreciate that I was contacted about it. So! Not very happy about my experience. I guess I will give points on speed and general responsiveness. I also did get a working computer back so there's another plus. As for the negatives, I overall had a pretty bad experience with them, and I hope that any future potential customers avoid giving them too much work to handle. My custom loop water cooled computer was not POSTing, although it had been doing that just fine before. Since I was kind of on a busy schedule and didn't have the time to go through a tedious diagnosis process myself, I ended up taking it to this shop after reading several reviews and especially seeing that it had been operational for 15 years. After about 2 days, I heard back from them, my loop was leaking and apparently ruined the motherboard along with several other components. I was told that I should change it out, and they would move it to an aircooled loop, doing an update to AM5 as well. I ended up agreeing to it, I wish I hadn't. I got the watercooled parts back in a leaky plastic bag... Aside from that, the new computer just isn't particularly good. Although I was told it was going to be just as quiet as my watercooled loop, it turned out to be pretty loud even on idle, it's around 80-90c sometimes and the obviously tiny cpu cooler struggling to run. I've BSODed at least once and I think it might be the heat that did it. Another thing, I found out that some of my stuff was missing, my original RAM and my SSD. Neither of which had been brought up by the technician. I had to press them on the issue of my missing SSD and RAM, and explicitly describe what they were, because initially I was treated as though I was insane. They eventually returned them back to me--although my missing SSD was somehow still missing its heatsink. Apparently, my SSD had fallen behind the desk. I was offered a reimbursement but I'm changing to a new motherboard now anyway, and I don't think it would be able to have fit the old heatsink in any case. I haven't tested the SSD yet but my experience has left me very jaded to computer repair overall. I don't think I'll be doing this again. I'm actually still missing several screws as well as the original NR200 toolless top fan pins that came with the original case. I was told I shouldn't bother with it because the PSU cage is too high up to fit any fans up there anyway. I mean, it's still my choice whether or not I'll throw them away. I'd at least appreciate not being treated as if I'm the bad guy for wanting everything in my initial build back at the price I paid for everything.

Very professional and prompt service. Adrian quickly responded to my inquiry and was easy to communicate with throughout the process. He got the part in just a few days and repaired my broken laptop screen while I waited. Highly recommend!

I had an excellent experience with AZ Computer Services in Gaithersburg. They provided fast, professional, and effective computer repair services. Adrian was knowledgeable and went above and beyond to resolve my issue quickly. Highly recommend them for anyone needing reliable tech support!

I’ll start off with, if I could give 0 stars I would. I wrote a review on the weekend of 04/27/24, I expressed my disappointment and frustration on the fact that I took my acer Porche Design laptop to be repaired due to water damage. I told him the issues and he claimed to be able to do the job, told me worst case scenario we would have to get a whole new motherboard replaced, that’s fine i understand that the laptop might need expensive fixes. He gave me a statement of $1050 on top of a $180 deposit just to have him look at the he laptop, he also claimed to deduct the deposit from the total if he were to do the job. I pay and he starts working, 1 week later I call for an update, I don’t expect the laptop to be ready, but I wanted an update on tracking etc. I was met with an extremely dismissive call and a rushed conversation with no update. 2 weeks later he calls me and claims the laptop is fixed and ready to be picked up, I tell him I can be at his business (his house) in 20 minutes, once again he’s extremely rude and says “yes please no later than 20 since I am leaving the house shortly”. First thing, why would you call me to tell me my property is ready to be picked up if you barely have the time to properly exchange my property? But that’s only the start, upon getting my laptop back I notice that the laptop doesn’t have a properly running WiFi driver, and when I tell him about it he says repair is not part of the “package”. Disappointed because the laptop is still not working, I leave a bad review. He reaches out worried about the review, not that my Laptop still had issues, and says he needs that taken down. I gave him the benefit of the doubt, all I want is for my laptop to work, I already paid, I just want my service, so I take down the review and take my laptop back to him. He said this help wasn’t in his “package” (odd since I never payed for a package). He refused to help until he saw my bad review and then he wanted to fix the issue. So now I have taken the laptop back to him for a SECOND time and he calls me to let me know that it was a faulty WiFi card and, importantly, he claims he will only charge me $100 for the new WiFi card, that he is not charging for labor, yet when I searched for prices on WiFi cards, there was nothing over $30, so this was the first major instance of him blatantly lying to me. I chose to ignore this fact because I just want to get my laptop fixed, I am a college student in the end of the semester, I have finals and last exams to do and I have not been able to do much for the past 4 weeks because of this individual constantly lying and cutting corners. But to get to the final straw, I get my laptop back and the WiFi was available, I was momentarily tricked though, because within 6 hours of having my laptop the WiFi driver disappears. I was able to fix the issue by restarting my laptop, but upon doing this I notice that my laptop, which had a fingerprint scanner, shows up as not having a compatible scanner for Windows Hello, which is extremely odd, and the Face ID doesn’t work either, two features that I had before all of this mess. I do further searching on my laptop and realize that the PC name is called Acer Swift, but I have an Acer Porche Design RS, those are not the same computers, the Swift is a different model, my assumption is that he lied about being able to handle this job, found a motherboard close enough to be compatible with the rest of the system, installed it, and now I’m left having to deal with the ramifications of his faulty work. Now today my laptop again doesn’t connect to the WiFi because the driver has disappeared, I have restarted my laptop and still the issue persist, I have made attempts to tell him that there’s an issue and he constantly claims it’s software. He, for the life of me, never owns up to his mistakes. The WiFi driver wasn’t a software issue, neither is the fingerprint scanner, and neither is this disappearing WiFi driver AGAIN. These are harsh words, but it has to be said, he is a cheap computer technician he’s a liar.

I recently had my custom-built PC repaired by AZ Computer Services, and I couldn't be happier with the results. From the moment I contacted them, their professionalism and knowledge were evident. They quickly diagnosed the issues with my PC, explained everything in simple terms, and provided a clear estimate. The technicians at AZ Computer Services are true experts. They not only fixed the problem but also optimized my system for better performance. The turnaround time was impressive, and they kept me informed throughout the process. My PC is now running smoothly, and it's better than ever! If you need any computer repair, especially for custom builds, I highly recommend AZ Computer Services. Their expertise, customer service, and attention to detail are top-notch. I’ll definitely be returning for any future needs.

Everything from setting the appointment to pick up was smooth, easy, and pleasant. I was treated with kindness and respect, and the service was done swiftly and excellently. I really appreciate the hard work, diligence and care I experienced and I will highly recommend Adrian to all my friends. Thank you very much :)

I recently had the pleasure of working with AZ Computer Services LLC in Gaithersburg, Maryland, and I can't speak highly enough about the exceptional service I received. From the moment I walked in, it was clear that this is not just any computer shop—it's a place where customer satisfaction and technical expertise are top priorities. Adrian at AZ Computer Services is incredibly knowledgeable, professional, and friendly. They took the time to listen to my concerns and thoroughly diagnose the issues with my computer. What impressed me most was their ability to explain complex technical matters in a way that was easy to understand, without any of the usual jargon. The turnaround time was impressive; my computer was up and running again in no time. They even went the extra mile to optimize my system's performance, ensuring that it was better than ever. The pricing was fair and transparent, with no hidden fees or surprises. Whether you're dealing with a minor glitch or a major repair, AZ Computer Services LLC is the place to go. Their dedication to quality service, combined with their extensive technical expertise, makes them a standout in the industry. I highly recommend them to anyone in need of computer repairs or IT support in the Gaithersburg area. I'll definitely be returning for any future tech needs!

I recently had the pleasure of working with AZ Computer Services, and I can't recommend them highly enough. From the moment I contacted them, their professionalism and dedication to customer satisfaction were evident. My computer had been running extremely slow, and I was concerned it might be a hardware issue. The technician from AZ Computer Services arrived promptly and diagnosed the problem quickly. Not only did they resolve the issue efficiently, but they also took the time to explain what went wrong and how I could prevent similar problems in the future. Their expertise is top-notch, and they are incredibly friendly and approachable. It's clear they genuinely care about their customers and go above and beyond to ensure the best

This guy was fast, professional, and got the job done for a good price. In fact, he did work no one else would perform and has an eye on reducing our environmental footprint. Great work!

My mom's laptop had a broken hinge. I called and got a super quick response. I was able to get an appointment same day. I was informed that this is a common problem with out model laptop and that they had parts in stock. We had out laptop back in less than 24 hours. The communication throughout the process was great! I would highly recommend.