(Translated by Google) We bought a car in a pandemic through video (our mistake) when it arrived (first they told us it would come by truck, then they brought it driving Madrid-north of Burgos with the corresponding kms) it had several scratches on the tires, they said no problem we will take it to the BMW workshop and they paid for repairs...false, they sent a quote and they said it was very expensive, that we will take it to Madrid and that they will fix it (it is more expensive for me to take the car to Madrid than to pay for it myself). After a few months a wheel comes off in the city, if it's on the highway...I don't know what could have happened. They check the car and it turns out that some screws are loose, I ask for a general inspection of the vehicle and they tell me that everything is in order, except that there is a repainted wing, a changed window, glass in the air unit, in addition to several aesthetic defects of touch-ups that the eye of a professional cannot miss (unfortunately it does for me).
César had told me that the car was immaculate, that if something is changed, they have proof and that there were no modifications to this car, LIE. The fact that paying this bill that he told me he was responsible for took me several claims, he insisted on not using the official BMW insurance.
We continue...when they gave me the car they told me that they had forgotten the second key in Madrid, it took them 3 years for them to give it to me, after a thousand excuses and sending a key that was worthless because it was an uncoded key, they sent me The officer only sent when I went to a law firm to report it.
Other things like the fact that I received a surcharge for not paying the registration taxes, I better save them.
The second key thing has happened to more people. Why do you keep the second keys from the cars sold? ...especially when according to the Law he is obliged to deliver it even if the car is second-hand, something I told him and he told me "the contract does not say that it is delivered with two keys" anyway...very professional who does not know their legal obligations.
I hope you don't deny a single one of the things I have said, as I told you, I have all the evidence, you know. I make them available to anyone who doubts.
You are very kind until you receive the money and then you ignore everything and only know how to tell one lie after another.
Responding to what you say:
The budget for painting the wheels was from BMW Vitoria, official. where you told me to take it without problem. I didn't write it.
Second. I called you scared saying that the wheel had come off, and I told you that I was going to ask for a full inspection, do you think it's too bad to leave the screws loose?
In that review is where they told me everything else, do you have the nerve to say that I didn't tell you about the wheel? So why did you pay for the fix? Come on...
Third: about the key, you didn't talk about loss, you said that you had forgotten it, that you had 5 more there and you didn't know which one was mine, the 5 more belong to other people, what's more, there are more people around here who say the same. of the key... it took you 3 years to give it to me and because you knew I was going to report you. That doesn't seem like a delay to you. I'm not implying anything, I'm sending you the message where you say that you have 5 customer keys and that you have to go to BMW so that the computer can tell you which one is mine? You forget the excuses...
Talking to you cordially that you say is called education, evidently once I got the key, with you I had zero treatment and zero recommendation.
All said. I just want to notify the rest of what is there, as I would have liked them to notify me.
You paid me the tuition without a surcharge because it belonged to you to pay it, months later, when you don't give anything away, on the contrary, it costs you to pay what belongs to you. The surcharge was because once again you were late in payment.
(Original)
Compramos un coche en pandemia mediante vídeo ( error nuestro) cuando llegó ( primero nos dijeron que vendría en camión, luego lo trajeron conduciendo Madrid-norte de Burgos con los kms correspondientes) tenía varios rayones en las llantas, dijeron que sin problema que lo llevaremos a taller BMW y que pagaban arreglo...falso, se mandó presupuesto y dijeron que era muy caro, que lo llevaremos a Madrid y que lo arreglaban (me sale más caro llevar el coche a Madrid que pagarlo yo). A los meses se sale una rueda por ciudad, si es por autopista...no sé qué podría haber pasado. Revisan el coche y resulta que están flojos unos tornillos, pido una revisión general del vehículo y me dicen que esta todo en orden, salvo que hay una aleta repintada, una ventana cambiadas,cristales en el aparato de aire, además de varios defectos estéticos de retoques que al ojo de un profesional no se le escapan ( a mí sí, por desgrscia).
César me había dicho que el coche estaba impoluto, que si se cambia algo, ellos tienen constancia y que en este coche no había modificiones, MENTIRA. El caso que pagar esta factura de la que me dijo que se hacía cargo me llevó varias reclamaciones, insistió en no usar el seguro oficial BMW.
Seguimos...cuando me entregaron el coche me dijeron que la segunda llave se la habían olvidado en Madrid, he tardado 3 años en que me la entregue, tras mil excusas y mandar una llave que no valía porque era un mandó sin codificar, me mandó la oficial solo cuando acudí a un despacho de abogados para denunciarlo.
Otras cosas como que me llegó un recargo por no pagar ellos los impuestos de matriculación mejor me los ahorro.
Lo de la segunda llave, le ha ocurrido a más gente ¿ para qué te quedas las segundas llaves de los coches vendidos? ...más cuando según la Ley está obligado a entregarla aunque el coche sea de segunda mano, algo que le comenté y me dijo "en el contrato no pone que se entrega con dos llaves" en fin...muy profesional que no sabe sus obligaciones legales.
Espero que no desmientas ni una sola de las cosas que he dicho, como te comenté, tengo todas las pruebas, lo sabes. Las pongo a disposición de todo el que dude.
Eres muy amable hasta que recibes el dinero y después te desentiendes de todo y solo sabes contar una mentira tras otra.
Contestando a lo que dices:
El presupuesto de pintar las llantas era de BMW Vitoria, oficial. donde me dijiste que lo llevase sin problema. No lo escribí yo.
Segundo. Te Llamé asustasa diciendo que se nos había salido la rueda, y te dije que iba a pedir revisión íntegra te parece poco dejar los tornillos sueltos?
En esa revisión es donde me comentaron todo lo demás, tienes la cara de decir que no te dije lo de la rueda? Entonces por qué pagaste el arreglo? Venga...
Tercero: lo de la llave no hablaste de pérdida, dijiste que se te había olvidado, que tenías 5 más ahí y no sabías cual era la mía, las 5 más son de otra gente, es más,por aquí hay más personas que dicen lo de la llave...te costó 3 años dármela y porque sabías que te iba a denunciar. Eso no te parece demora. Yo no insinúo nada, te reenvío el mensaje donde dices que tienes 5 llaves de clientes y que tienes que ir a BMW para que el ordenador te diga cuál es la mía? Se te olvidan las excusas...
Lo de hablarte cordialemente que dices se llama educación, evidentemente una vez obtuve la llave, contigo cero trato y cero recomendación.
Todo dicho. Sólo quiero avisar al resto de lo que hay, como me hubiese gustado que me avisasen a mí.
Lo de la matrícula me lo abonarste sin recargo porque te pertenecía pagarlo, meses más tarde,que tú no regalas nada, todo lo contrario, te cuesta abonar lo que te pertenece. El recargo fue porque una vez más te demoras en el pago.
