Auto Works Towing Recovery and Repair LLC gave me one of the worst experiences I’ve ever had with a service company. They towed my car twice in one day, and during the first drop-off, the driver said there was “no need to get rough with a customer’s car.” That comment made sense later when I found out they bent my tie rod and damaged my steering rack — clear signs of mishandling.
When I called to confront them, the guy admitted there are multiple proper tow points on my car and that he did not have to use the tow hitch — which is exactly what caused the damage. Instead of taking responsibility, they got defensive, rude, and downright nasty over the phone.
If you value your car, stay far away from this company. They don’t care about the vehicles they handle, and they treat customers horribly when they’re called out for their mistakes.